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Application Freezes if file import cancelled

 
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neilwilkes
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Joined: 17 Apr 2005
Posts: 604
Location: London, England

PostPosted: Tue Dec 13, 2005 1:03 pm    Post subject: Application Freezes if file import cancelled Reply with quote

When creating a DVD-ROM project, if I add files in the normal way and then try to hit the "Cancel" button, this causes GPME to stop responding altogether.

Is this just me, or is there a known issue here please?
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Matt V
GEAR Support Technician


Joined: 14 Oct 2004
Posts: 343
Location: Tequesta, Florida

PostPosted: Wed Dec 14, 2005 2:41 pm    Post subject: Reply with quote

neilwilkes,

I attempted to reproduce your results, but was unable to. Please provide a more detail description of the situation leading up to the freeze. Thanks.
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neilwilkes
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Joined: 17 Apr 2005
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Location: London, England

PostPosted: Wed Dec 14, 2005 3:06 pm    Post subject: Reply with quote

Matt.

Happy to oblige.

Create new DVD-ROM (UDF/ISO)
Add a couple of long WAV files.
Try to cancel the adding of those files (I added the wrong ones)
GPME froze up - I had to kill with CTRL/ALT/DEL bringing up the task manager, which told me that GPME was not responding.

This is the first time this happened to me.
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Matt V
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Joined: 14 Oct 2004
Posts: 343
Location: Tequesta, Florida

PostPosted: Wed Dec 14, 2005 4:23 pm    Post subject: Reply with quote

neilwilkes,

What is the approximate size of the wave files? Have you tried to load different files and cancel the transfer? Thanks.
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neilwilkes
GEAR Guru - 500 Club


Joined: 17 Apr 2005
Posts: 604
Location: London, England

PostPosted: Wed Dec 14, 2005 5:56 pm    Post subject: Reply with quote

Matt.

Approximately 1.6 Gb each. (They are 24/96 files)

I cannot remember trying to add others at the same time - just trying to stop the loading as I realised that alll 4 would be too much for a single layer project. I didn't want to wait until GPME asked me if I wanted to increase the project size, so tried to cancel the files from loading, and that is when it went fruit shaped.

Odd thing is that I have since tried to recreate this - and also failed.
However, I have backups to get onto disc later, and will try to recreate.
How do I turn on logging, so that if it goes "pop" again I can send you the log.

On another side - is Tom okay?
I've sent him a couple of mails but not got an answer which is unusual.
Hope all is well at GEAR towers!
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Tom Vaughan
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Joined: 12 Oct 2004
Posts: 380
Location: Contact GEAR Software

PostPosted: Wed Dec 14, 2005 8:06 pm    Post subject: Reply with quote

Neil,
I'm OK! Just busy. I'll reply today.

Tom
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Matt V
GEAR Support Technician


Joined: 14 Oct 2004
Posts: 343
Location: Tequesta, Florida

PostPosted: Thu Dec 15, 2005 2:33 pm    Post subject: Reply with quote

neilwilkes,

Here is an article that explains how to set up SCSI logging:
http://www.gearsoftware.com/support/knowledgebase/articledisplay.cfm?articleid=41&SearchString=logging&categoryid=0&searchoption=1&operation=Search
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neilwilkes
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Joined: 17 Apr 2005
Posts: 604
Location: London, England

PostPosted: Thu Dec 15, 2005 4:33 pm    Post subject: Reply with quote

Matt,

Appreciated.
I should have found that for myself, methinks.
I will print this off, and try to replicate the crash/Freeze.
As soon as I succeed, I will post the reults for you in this thread - or I can PM them to you directly.
Your Call.
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Matt V
GEAR Support Technician


Joined: 14 Oct 2004
Posts: 343
Location: Tequesta, Florida

PostPosted: Thu Dec 15, 2005 4:53 pm    Post subject: Reply with quote

neilwilkes,

You may wish to email them to support@gearsoftware.com. The log files can be rather long. Just make sure to include in the subject, ATTN: Matt V

Thanks.
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neilwilkes
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Joined: 17 Apr 2005
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Location: London, England

PostPosted: Thu Dec 15, 2005 6:19 pm    Post subject: Reply with quote

Thanks Matt.

I will try to get this done over the weekend, if not before.

Neil
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