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Installation Error

 
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shadow1



Joined: 21 Jan 2005
Posts: 3

PostPosted: Fri Jan 21, 2005 3:05 pm    Post subject: Installation Error Reply with quote

I purchased the Gear DVD software but when I tried to install my computer came up with an error message. I am using a Dell pentium 4.
Can you help me complete my installation?
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Randy T
GEAR Support Technician


Joined: 14 Oct 2004
Posts: 171
Location: Tequesta, Florida

PostPosted: Fri Jan 21, 2005 3:13 pm    Post subject: Reply with quote

Shadow1,

What was the error message?
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shadow1



Joined: 21 Jan 2005
Posts: 3

PostPosted: Fri Jan 21, 2005 3:39 pm    Post subject: Reply with quote

Randy:

The error said something about system cannot operate or support dos and windows. I am running windows XP.

Thanks,

Bill
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Randy T
GEAR Support Technician


Joined: 14 Oct 2004
Posts: 171
Location: Tequesta, Florida

PostPosted: Mon Jan 24, 2005 1:13 pm    Post subject: Reply with quote

Bill,

Download the file again and compare the size with the one from the FTP server. The GEAR DVD file is 19401 KB. It sounds like your file is incomplete or corrupted.
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shadow1



Joined: 21 Jan 2005
Posts: 3

PostPosted: Thu Jan 27, 2005 5:58 pm    Post subject: Reply with quote

Randy:

I have had no luck with the installation. The file I received was larger than what you specified but I cannot get access for another copy without going thru registration and using a card number again. I have already paid for something that is absolutely useless and unless I get satisfaction I intend to file a complaint to stop payment with my creditor.

Thanks, Bill Phillips
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Matt V
GEAR Support Technician


Joined: 14 Oct 2004
Posts: 343
Location: Tequesta, Florida

PostPosted: Mon Jan 31, 2005 3:42 pm    Post subject: Reply with quote

shadow1,

Please send an email to support@gearsoftware.com including the email address that you used to purchase GEAR. A link will be sent to you directly.
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