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Gear Pro does not get pass initialization screen

 
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cratz



Joined: 12 May 2007
Posts: 8

PostPosted: Mon Sep 17, 2007 8:52 pm    Post subject: Gear Pro does not get pass initialization screen Reply with quote

Hi,

I have recently upgraded my PC, re-installed OS and apps, including GEAR Pro (licensed).

However, GEAR Pro does not get pass the initialization screen. It crashes with the message, "An unhandled win32 exception occurred in gear.exe [####]" (with #### being a four digit number that changes on each occasion)

My PC setup includes the following:
Motherboard: Asus P5K Deluxe/WiFi-AP, Bios version 0501
Drive 1: BENQ DW2010
Drive 2: NEC ND-3500AG
OS: WinXP Prof SP2


Please help.

tia

Cratz
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Albert
GEAR Guru


Joined: 30 Mar 2006
Posts: 135

PostPosted: Tue Sep 18, 2007 11:57 am    Post subject: Reply with quote

Hello Cratz,

Are you installing GEAR from a physical disc you ordered, or from an online download?

I would suggest unintstalling GEAR from the Windows Add/Remove Programs, and completely redownloading the product you purchased from the www.gearsoftware.com website and trying to re-instal.

It sounds like something may be wrong with the installer you used.

-Albert
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cratz



Joined: 12 May 2007
Posts: 8

PostPosted: Tue Sep 18, 2007 7:52 pm    Post subject: Reply with quote

Hi Albert,

Did a uninstall, re-download and re-install of Gear Pro as recommended.

Problem still persisted. Also uninstalled. re-downloaded and re-installed 32bit Driver. Did not help.

The puzzling thing is that other burners that I have on the PC are working.

btw, this motherboard has only one IDE slot (JMicron IDE controller), and it shows as a secondary IDE channel (not primary!) under Device Manager. Not sure whether this is significant.

Cratz
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Albert
GEAR Guru


Joined: 30 Mar 2006
Posts: 135

PostPosted: Tue Sep 18, 2007 8:05 pm    Post subject: Reply with quote

Hello,

I looked a little deeper into your issue, and perhaps you might find this microsoft article interesting, and btw this is not a GEAR error, this is actually a system error:

http://support.microsoft.com/kb/811191/EN-US/

Please let me know, if this helps solve your problem.

-Albert
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cratz



Joined: 12 May 2007
Posts: 8

PostPosted: Tue Sep 18, 2007 8:34 pm    Post subject: Reply with quote

Hi Albert,

I have Visual Studio installed, so when a exception occurs, the Just In Time debugger fires up.
However, I don't have the issue discussed in the kb article you referred to. I checked the registry, etc and the shell entry the article talks about is set to "explorer.exe"

----
If I choose to run the JIT debugger when Gear Pro crashes, it brings up a message box saying the following: "Unhandled exception at 0x20117265 in gear.exe: 0xC0000005: Access violation reading location 0x00000000."

Cratz
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cratz



Joined: 12 May 2007
Posts: 8

PostPosted: Tue Sep 18, 2007 8:36 pm    Post subject: Reply with quote

Hi Albert,

I have Visual Studio installed, so when a exception occurs, the Just In Time debugger fires up.
However, I don't have the issue discussed in the kb article you referred to. I checked the registry, etc and the shell entry the article talks about is set to "explorer.exe"

----
If I choose to run the JIT debugger when Gear Pro crashes, it brings up a message box saying the following: "Unhandled exception at 0x20117265 in gear.exe: 0xC0000005: Access violation reading location 0x00000000."

Cratz
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Albert
GEAR Guru


Joined: 30 Mar 2006
Posts: 135

PostPosted: Wed Sep 19, 2007 12:44 pm    Post subject: Reply with quote

Hello Cratz,

If you are willing to walk through this, I would suggest to try a clean re-install. This is different from simply uninstalling and re-installing.

The steps would be:



This is in the hopes that some registry entries were partially created but not fully installed. If the error in installation causes this, it is possible that on a re-install it will see the partial entry and not fix the registry problems. Removing the entries mentioned, will appear to GEAR as if our drivers have never been installed and it should fully implement the driver install again.

If this does not work, then there is the possibility there is some kind of conflicting software that makes use of the SPTD drivers or some other shared resource, that is causing conflicts.

Do you have any virtual drive software on your machine, or anything else that makes use of CD or DVD recording of note?

It is very strange GEAR is not working on your new machine. I am hoping we can get to the bottom of the cause to this issue.

-Albert
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    cratz



    Joined: 12 May 2007
    Posts: 8

    PostPosted: Wed Sep 19, 2007 6:08 pm    Post subject: Reply with quote

    Hi,

    Uninstalled Gear. However, did not find any of the registry entries as indicated.
    Re-installed Gear. Same problem.

    I have DEAMON Tools 4.10 / SPTD 1.50 and Virtual CD 9.0.0.0 running.

    Cratz
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    Albert
    GEAR Guru


    Joined: 30 Mar 2006
    Posts: 135

    PostPosted: Wed Sep 19, 2007 6:11 pm    Post subject: Reply with quote

    Well Daemon tools for one has a known bug that causes havoc with the SPTD drivers. They provided a fix for this though. Generally all this does is stop devices from showing up in GEAR, not completely make GEAR crash.

    Please go to this article, and follow the steps for the Daemon Tools patch, and let me know if anything changes.

    http://www.gearsoftware.com/wiki/index.php?title=SPTD_Drivers

    -Albert
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    cratz



    Joined: 12 May 2007
    Posts: 8

    PostPosted: Wed Sep 19, 2007 6:20 pm    Post subject: Reply with quote

    Hi,

    Eureka!
    Uninstalled Virtual CD, rebooted, and voila, Gear is working.

    Thanks for the support. You have certainly guided me towards the solution.

    Regards,

    Cratz
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    Albert
    GEAR Guru


    Joined: 30 Mar 2006
    Posts: 135

    PostPosted: Wed Sep 19, 2007 6:32 pm    Post subject: Reply with quote

    Woot!!

    Glad to hear it!

    Thanks for being patient and willing to debug this fully.

    -Albert Mr. Green Mr. Green Mr. Green
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    PostPosted: Sat Feb 19, 2011 6:26 am    Post subject: Reply with quote

    his motherboard has only one IDE slot , and it shows as a secondary IDE channel under Device Manager. Not sure whether this is significant...


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    Frans
    Site Admin


    Joined: 11 Oct 2004
    Posts: 127
    Location: Jupiter, FL, USA

    PostPosted: Mon Feb 28, 2011 10:32 pm    Post subject: Reply with quote

    That shouldn't make a difference, but the drivers installed for the IDE/ATAPI controller may.

    It is generally recommended to install the drivers that came with the motherboard, and not the Microsoft versions Windows may install.
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    PostPosted: Tue Aug 23, 2011 6:58 am    Post subject: Reply with quote

    His board has only one IDE connector, and a secondary IDE channel as the device manager under display. Do not know whether this is significant ...
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