FAQFAQ   SearchSearch   UsergroupsUsergroups 
 ProfileProfile       

backdoor generic8.vxj?

 
Post new topic   Reply to topic    GEAR Software - CD / DVD Burning Software Forum Index -> GEAR Video
View previous topic :: View next topic  
Author Message
boardtc
Super GEARhead


Joined: 24 Jan 2006
Posts: 84
Location: London, England

PostPosted: Mon Oct 15, 2007 6:45 pm    Post subject: backdoor generic8.vxj? Reply with quote

Tonight AVG (v7.5.488, virus database 14 oct) found gear.exe to be infected with Trojan horse backdoor generic8.vxj and deleted it. What should I do?

Thanks, Tom.
Back to top
View user's profile Send private message
Michael Szabo
Site Admin


Joined: 11 Apr 2006
Posts: 522
Location: Jupiter, FL

PostPosted: Wed Oct 17, 2007 7:34 pm    Post subject: Reply with quote

We are already looking into this...

Have you had GEAR Video installed for a while, and just now installed AVG Anti-virus, or updated their definitions?
Back to top
View user's profile Send private message Visit poster's website
neilwilkes
GEAR Guru - 500 Club


Joined: 17 Apr 2005
Posts: 604
Location: London, England

PostPosted: Fri Oct 19, 2007 1:52 pm    Post subject: Reply with quote

Problem fixed here.
(I have also had this happen here)
Launch AVG Control Centre.
Open up the Resident Shield Properties
Set up an exclusion for the GEAR Video folder.
(Highlight Resident Shield in the control centre, and launch the "Properties" from the bottom right button, go to the EXCLUDES tab, and broswe to the GEAR Video folder)
Now go into the virus vault, and restore the GEAR.EXE file.
Restart the system.
You should now have functionality back again, although you might find you need to reset the desktop shortcut.

Sorted.
Back to top
View user's profile Send private message Send e-mail Visit poster's website
Michael Szabo
Site Admin


Joined: 11 Apr 2006
Posts: 522
Location: Jupiter, FL

PostPosted: Thu Oct 25, 2007 7:10 pm    Post subject: Reply with quote

Until AVG returns our phone calls and emails...

For AVG Free Edition:

To use GEAR Video 8.20

1. Click on Resident Shield
2. Click Properties (bottom right of window)
3. [ ] Turn on AVG Resident Shield protection (unchecked to disable)
** You may need to also **
4. Click on Virus Vault
5. Click Open
6. Right-click on gear.exe in C:\Program Files\GEAR...\GEAR Video 8.20
7. Click Restore Files(s)
8. Start GEAR Video as normal

Note: This will turn off protection against ANY OTHER programs etc. AVG Free Edition has also blocked.

When finished using GEAR Video 8.20

1. Click on Resident Shield
2. Click Properties (bottom right of window)
3. [√] Turn on AVG Resident Shield protection (checked to enable)


NOTE:
This is a work-around, and is not a final solution. GEAR cannot be held liable for any damage done by enabling/disabling AVG Free Edition
Back to top
View user's profile Send private message Visit poster's website
neilwilkes
GEAR Guru - 500 Club


Joined: 17 Apr 2005
Posts: 604
Location: London, England

PostPosted: Fri Oct 26, 2007 12:25 pm    Post subject: Reply with quote

Michael.
You don't need to disable Resident Shield at all.
Just allow GEAR.EXE to bypass it altogether in the manner described above.
This works - I have done it here on 2 machines.
Back to top
View user's profile Send private message Send e-mail Visit poster's website
Michael Szabo
Site Admin


Joined: 11 Apr 2006
Posts: 522
Location: Jupiter, FL

PostPosted: Fri Oct 26, 2007 1:17 pm    Post subject: Reply with quote

There is no EXCLUDES tab on AVG Free Edition
Back to top
View user's profile Send private message Visit poster's website
neilwilkes
GEAR Guru - 500 Club


Joined: 17 Apr 2005
Posts: 604
Location: London, England

PostPosted: Fri Oct 26, 2007 1:28 pm    Post subject: Reply with quote

Michael Szabo wrote:
There is no EXCLUDES tab on AVG Free Edition


Embarassed Embarassed Embarassed Embarassed Embarassed
I didn't realise that - just checked & we are running AVG Pro.
Which does have an excludes tab.

My Apologies for confusion caused.
Back to top
View user's profile Send private message Send e-mail Visit poster's website
Michael Szabo
Site Admin


Joined: 11 Apr 2006
Posts: 522
Location: Jupiter, FL

PostPosted: Fri Oct 26, 2007 1:37 pm    Post subject: Reply with quote

Update:

AVG has contacted us and we have supplied the software to them.

Once the issue is resolved, I will post any necessary steps.

I suspect AVG will issue an updated Virus Definitions Database and the 'false positive' issue will be resolved.
Back to top
View user's profile Send private message Visit poster's website
Michael Szabo
Site Admin


Joined: 11 Apr 2006
Posts: 522
Location: Jupiter, FL

PostPosted: Sat Oct 27, 2007 12:51 pm    Post subject: Reply with quote

Update:

AVG has confirmed this is a 'false positive' and have posted a new virus definitions database.

If you experience this issue, please continue to update your AVG Anti-virus virus definitions by using the Internet Updates option within the AVG Control Center Console
Back to top
View user's profile Send private message Visit poster's website
Display posts from previous:   
Post new topic   Reply to topic    GEAR Software - CD / DVD Burning Software Forum Index -> GEAR Video All times are GMT
Page 1 of 1

 
Jump to:  
You cannot post new topics in this forum
You cannot reply to topics in this forum
You cannot edit your posts in this forum
You cannot delete your posts in this forum
You cannot vote in polls in this forum


Copyright © 2010 GEAR Software, Inc. All rights reserved. Privacy policy.