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itunes 4.7 and xp x64
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ejonesy



Joined: 17 Apr 2005
Posts: 1

PostPosted: Sun Apr 17, 2005 4:32 pm    Post subject: itunes 4.7 and xp x64 Reply with quote

I'm running windows xp x64 edition rc2. I realize that this OS is most likely unsupported, but I thought I would post my error messages here. Here are my system errors:

The GEAR CDRom Filter service failed to start due to the following error:
This driver has been blocked from loading

\SystemRoot\SysWow64\DRIVERS\GEARAspiWDM.sys has been blocked from loading due to incompatibility with this system. Please contact your software vendor for a compatible version of the driver.

Any ideas?

Thanks,

Elliott

Athlon 64 processor
Nforce 3 250 chipset
nForce 6.25 x64 platform drivers
TDK CDRW 4800B
NEC DVD+RW ND-1000A
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Matt V
GEAR Support Technician


Joined: 14 Oct 2004
Posts: 343
Location: Tequesta, Florida

PostPosted: Tue Apr 19, 2005 1:16 pm    Post subject: Reply with quote

ejonesy,

You may wish to try the drivers specifically for 64bit machines:
http://www.gearsoftware.com/support/drivers.cfm

Please let us know if this helps.
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hinten



Joined: 24 May 2005
Posts: 2

PostPosted: Tue May 24, 2005 7:47 pm    Post subject: Reply with quote

Hi there,
I have the same setup and same problem on my machine (though iTunes 4.8 now).

I downloaded these drivers and wanted to install them but I keep getting error messages: cannot copy file xxx.dll error code -1
It does this for, what seems, every file that Setup is trying to extract.

I have administrative rights on my machine. Any ideas?
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hinten



Joined: 24 May 2005
Posts: 2

PostPosted: Tue May 24, 2005 8:21 pm    Post subject: Reply with quote

OK, I finally installed the drivers by hand using WinZip. The problem is still the same:
Event Type: Error
Event Source: Application Popup
Event Category: None
Event ID: 1060
Date: 5/24/2005
Time: 1:17:41 PM
User: N/A
Computer: XXXXXXXXXX
Description:
\SystemRoot\SysWow64\DRIVERS\GEARAspiWDM.sys has been blocked from loading due to incompatibility with this system. Please contact your software vendor for a compatible version of the driver.

For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.
Data:
0000: 00 00 00 00 02 00 6c 00 ......l.
0008: 00 00 00 00 24 04 00 c0 ....$..?
0010: 00 00 00 00 6b 03 00 c0 ....k..?
0018: 00 00 00 00 00 00 00 00 ........
0020: 00 00 00 00 00 00 00 00 ........

The file is dated Monday, March 07, 2005, 11:52:48 AM which shows that I have the latest version.
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x64User



Joined: 26 Sep 2005
Posts: 3
Location: NM, USA

PostPosted: Mon Sep 26, 2005 8:32 pm    Post subject: Reply with quote

Matt V wrote:
ejonesy,

You may wish to try the drivers specifically for 64bit machines:
ftp://downloads.gearsoftware.com/updates/windows/drivers/Driver_Installer_AMD64.exe

Please let us know if this helps.


According to the Readme file for that directory:

"Driver_Installer_AMD64.exe will install the latest GEAR driver set on Win2003 and WinXP running on AMD64 systems."

It appears to me that Driver_Installer_AMD64.exe is a 32-bit driver for WinXP [x86] running on 64-bit hardware. Am I wrong about this Question

Arrow What we (WinXP x64 users) need is a 64-bit driver.

Chuck
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Matt V
GEAR Support Technician


Joined: 14 Oct 2004
Posts: 343
Location: Tequesta, Florida

PostPosted: Wed Oct 05, 2005 8:59 pm    Post subject: Reply with quote

x64User,

Please send an email to support@gearsoftware.com, attention of Matt V. I will reply with the drivers attached and the directions for their installation.
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x64User



Joined: 26 Sep 2005
Posts: 3
Location: NM, USA

PostPosted: Thu Oct 06, 2005 9:40 pm    Post subject: Reply with quote

Matt V wrote:
x64User,

Please send an email to support@gearsoftware.com, attention of Matt V. I will reply with the drivers attached and the directions for their installation.


OK. I sent the e-mail. A person named Manny Carzola, Manager of Customer & Technical Support Services, replied.

No drivers were attached.

Chaz


Last edited by x64User on Sat Oct 08, 2005 2:55 am; edited 1 time in total
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Matt V
GEAR Support Technician


Joined: 14 Oct 2004
Posts: 343
Location: Tequesta, Florida

PostPosted: Fri Oct 07, 2005 1:44 pm    Post subject: Reply with quote

x64User,

I have sent your the drivers in a zip file with a txt document attached that describes the manual installation procedure. However, the email bounced back. I will send you a PM with my email address. Please send me an email and I will respond with the drivers and instructions.
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x64User



Joined: 26 Sep 2005
Posts: 3
Location: NM, USA

PostPosted: Thu Oct 13, 2005 8:28 pm    Post subject: Reply with quote

Matt V wrote:
x64User,

I have sent your the drivers in a zip file with a txt document attached that describes the manual installation procedure. However, the email bounced back. I will send you a PM with my email address. Please send me an email and I will respond with the drivers and instructions.


Well, the new drivers and installation instructions worked here. No more errors in the system event list related to GEARAspiWDM.sys. I wish all software vendors were so responsive with respect to 64-bit Windows support.

Many thanks, Matt!!

Chuck
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Tarapan



Joined: 13 Oct 2005
Posts: 1

PostPosted: Thu Oct 13, 2005 9:59 pm    Post subject: Reply with quote

Hi, I need the same.

tarapan@gmail.com

thx
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Matt V
GEAR Support Technician


Joined: 14 Oct 2004
Posts: 343
Location: Tequesta, Florida

PostPosted: Mon Oct 17, 2005 8:25 pm    Post subject: Reply with quote

Tarapan,

I have sent the drivers and installation directions to the email address provided. The email was return as an invalid address. Please send an email to support@gearsoftware.com attention Matt V. I will respond to that email with the drivers.
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ziopatrizio



Joined: 01 Nov 2005
Posts: 2

PostPosted: Tue Nov 01, 2005 7:42 pm    Post subject: Using GEAR 64bit driver Reply with quote

Hi,

how can I use the 64bit drivers for make itunes 6 working correctly?

Currently I have obtained the driver working with my machine but I don't know how to use them.

Thak you a lot for your answer.

-- Patrizio Dazzi
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Matt V
GEAR Support Technician


Joined: 14 Oct 2004
Posts: 343
Location: Tequesta, Florida

PostPosted: Wed Nov 02, 2005 8:36 pm    Post subject: Reply with quote

ziopatrizio,

What exactly is the problem you are experiencing with iTunes? You do have the 64bit Drivers for GEAR but do not know how to install them, correct? Thanks.
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ziopatrizio



Joined: 01 Nov 2005
Posts: 2

PostPosted: Wed Nov 02, 2005 10:03 pm    Post subject: Reply with quote

Yes it is correct. I've tried to substitute 32 bit dll in C:\Windows\SysWOW64 and the 32 bit sys file in c:\windows\SysWOw64\driver but it does not works. I've also tried to copy 64 bit files in System32 and System32\driver but it still not works fine.

Patrizio
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Matt V
GEAR Support Technician


Joined: 14 Oct 2004
Posts: 343
Location: Tequesta, Florida

PostPosted: Fri Nov 04, 2005 1:52 pm    Post subject: Reply with quote

**** Update: 14-JUN-07 ****

64 bit drivers are available here:
http://www.gearsoftware.com/support/drivers.cfm

Be sure to select the appropriate driver for your system.

**** Update: 14-JUN-07 ****



Patrizio,

Please send an email to support@gearsoftware.com (Attn: Matt V)

I will reply to that email address with the instructions.
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