Gear does nothing after DVD writing

sofsoldier · Frequent GEARhead Joined: 24 Mar 2005 Posts: 14

I have Gear 7.0 Pro. Everytime I write a DVD, Gear ejects the DVD and displays in the progress window "geting disk information." It will just sit there for hours if I let it. Gear will not allow me to exit because it says a process is still working, but the disk is written, Task Manager has Gear at 0%, and it shows as "running."

If I want to shut down Gear after I write a DVD, I have to 'end task' it.

Anyone know what is going on here?

Matt V · Posted: Mon May 02, 2005 3:23 pm Post subject:

sofsoldier,

What operating system are you using? What type of DVD project are you creating? What is the make and model of your recorder? Can you read the disc after shutting down GEAR?

Please open GEAR, start a SCSI log, do the steps you normally do, if/when GEAR stops, terminate GEAR and mail your log file to support@gearsoftware.com.

Here is an explanation on creating a SCSI log:
http://www.gearsoftware.com/support/knowledgebase/articledisplay.cfm?articleid=41&SearchString=SCSI%20log&categoryid=0&searchoption=1&operation=Search

sofsoldier · Frequent GEARhead Joined: 24 Mar 2005 Posts: 14

I am using Windows XP. The drive is the NEC 2100 DVD+RW. The problem occurs with any project - CD and DVD.

I have duplicated the problem and sent the log files as well as a screen grab to support. Hopefully support can figure this problem.

Matt V · Posted: Tue May 03, 2005 1:02 pm Post subject:

sofsoldier,

I have received your log file and will post back with a reply here once I have had a chance to go over it. Thanks.

sofsoldier · Frequent GEARhead Joined: 24 Mar 2005 Posts: 14

There seems to be some issue with with Acronis True Image and perhaps iTunes (both are on this system). With both start-up services disables, Gear runs fine.

Randy T · Posted: Tue May 10, 2005 1:57 pm Post subject:

sofsoldier,

Make sure you have the latest official firmware for that drive.

Go to the Support page and then driver updates. Download and install the latest GEAR driver set.

http://www.gearsoftware.com/support/drivers.cfm

Next, go to the Support page and Updates. Download the latest configuration files for your software. You should be able to right click on the file and choose save as. Point it to where you have GEAR installed at. It will override the original files that are there.

http://www.gearsoftware.com/support/updates/index.cfm