FAQFAQ   SearchSearch   UsergroupsUsergroups 
 ProfileProfile       

Gear does nothing after DVD writing

 
Post new topic   Reply to topic    GEAR Software - CD / DVD Burning Software Forum Index -> GEAR PRO Professional Edition Support
View previous topic :: View next topic  
Author Message
sofsoldier
Frequent GEARhead


Joined: 24 Mar 2005
Posts: 14

PostPosted: Mon May 02, 2005 3:23 am    Post subject: Gear does nothing after DVD writing Reply with quote

I have Gear 7.0 Pro. Everytime I write a DVD, Gear ejects the DVD and displays in the progress window "geting disk information." It will just sit there for hours if I let it. Gear will not allow me to exit because it says a process is still working, but the disk is written, Task Manager has Gear at 0%, and it shows as "running."

If I want to shut down Gear after I write a DVD, I have to 'end task' it.

Anyone know what is going on here?
Back to top
View user's profile Send private message
Matt V
GEAR Support Technician


Joined: 14 Oct 2004
Posts: 343
Location: Tequesta, Florida

PostPosted: Mon May 02, 2005 3:23 pm    Post subject: Reply with quote

sofsoldier,

What operating system are you using? What type of DVD project are you creating? What is the make and model of your recorder? Can you read the disc after shutting down GEAR?

Please open GEAR, start a SCSI log, do the steps you normally do, if/when GEAR stops, terminate GEAR and mail your log file to support@gearsoftware.com.

Here is an explanation on creating a SCSI log:
http://www.gearsoftware.com/support/knowledgebase/articledisplay.cfm?articleid=41&SearchString=SCSI%20log&categoryid=0&searchoption=1&operation=Search
Back to top
View user's profile Send private message Send e-mail Visit poster's website
sofsoldier
Frequent GEARhead


Joined: 24 Mar 2005
Posts: 14

PostPosted: Tue May 03, 2005 5:25 am    Post subject: Reply with quote

I am using Windows XP. The drive is the NEC 2100 DVD+RW. The problem occurs with any project - CD and DVD.

I have duplicated the problem and sent the log files as well as a screen grab to support. Hopefully support can figure this problem.
Back to top
View user's profile Send private message
Matt V
GEAR Support Technician


Joined: 14 Oct 2004
Posts: 343
Location: Tequesta, Florida

PostPosted: Tue May 03, 2005 1:02 pm    Post subject: Reply with quote

sofsoldier,

I have received your log file and will post back with a reply here once I have had a chance to go over it. Thanks.
Back to top
View user's profile Send private message Send e-mail Visit poster's website
sofsoldier
Frequent GEARhead


Joined: 24 Mar 2005
Posts: 14

PostPosted: Tue May 10, 2005 6:01 am    Post subject: Reply with quote

There seems to be some issue with with Acronis True Image and perhaps iTunes (both are on this system). With both start-up services disables, Gear runs fine.
Back to top
View user's profile Send private message
Randy T
GEAR Support Technician


Joined: 14 Oct 2004
Posts: 171
Location: Tequesta, Florida

PostPosted: Tue May 10, 2005 1:57 pm    Post subject: Reply with quote

sofsoldier,

Make sure you have the latest official firmware for that drive.

Go to the Support page and then driver updates. Download and install the latest GEAR driver set.

http://www.gearsoftware.com/support/drivers.cfm

Next, go to the Support page and Updates. Download the latest configuration files for your software. You should be able to right click on the file and choose save as. Point it to where you have GEAR installed at. It will override the original files that are there.

http://www.gearsoftware.com/support/updates/index.cfm
Back to top
View user's profile Send private message Visit poster's website
Display posts from previous:   
Post new topic   Reply to topic    GEAR Software - CD / DVD Burning Software Forum Index -> GEAR PRO Professional Edition Support All times are GMT
Page 1 of 1

 
Jump to:  
You cannot post new topics in this forum
You cannot reply to topics in this forum
You cannot edit your posts in this forum
You cannot delete your posts in this forum
You cannot vote in polls in this forum


Copyright © 2010 GEAR Software, Inc. All rights reserved. Privacy policy.