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How can I complete download and install software on PC

 
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roygbiv



Joined: 25 May 2005
Posts: 3

PostPosted: Wed May 25, 2005 5:16 pm    Post subject: How can I complete download and install software on PC Reply with quote

I just purchased and installed an upgrade to 7.0 entering my existing
serial number during install.

When I started the application it tells me I'm running an evaluation
version and prompts me to register the software asking for Reg key 1 & 2.
It displays two user codes.
I have no idea what to do from here. Need some directions....
Thanks.
Confused
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Tom Vaughan
GEAR Guru


Joined: 12 Oct 2004
Posts: 380
Location: Contact GEAR Software

PostPosted: Wed May 25, 2005 6:54 pm    Post subject: Reply with quote

Please forward the email you received from Digital River that confirmed your purchase to: license@gearsoftware.com. In the same email, please include: User code1: xxxxxxxxx and User code2: yyyyyyy

We will send you your authorization key, and you will no longer see this dialog box when you start GEAR.
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roygbiv



Joined: 25 May 2005
Posts: 3

PostPosted: Wed Jun 01, 2005 3:25 pm    Post subject: Reply with quote

Thanks for your promt reply but why after purchasing there is a misleading screen heading " The demo of this application has expired! You must purchase the application to continue using it." and a further confusing point are two Reg Key boxes when only one reg key is sent?
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Tom Vaughan
GEAR Guru


Joined: 12 Oct 2004
Posts: 380
Location: Contact GEAR Software

PostPosted: Wed Jun 01, 2005 3:45 pm    Post subject: Reply with quote

roygbiv,
We understand that the message is a bit confusing, and we are working to improve this. Sorry for the confusion.
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