CD/DVD drives not seen and/or do not work correctly on XP

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Applies to Products: GEAR Pro Mastering Edition 8.10 and GEAR Pro Professional Edition 8.10

Applies to Operating System: Windows XP and Windows Server 2003


Symptoms

GEAR Pro Mastering Edition 8.10 and GEAR Pro Professional Edition 8.10 do not see one or more CD/DVD drives and/or work correctly with drives on Windows XP and Windows Server 2003.


Cause

By default GEAR Pro Mastering Edition 8.10 and GEAR Pro Professional Edition 8.10 are configured to use the Windows NT Miniport drivers to communicate with CD/DVD drives. However the version of the Miniport driver available on Windows XP and Windows Server 2003 does not support all the functionality in some recorders resulting in unexpected behavior in GEAR Pro Mastering Edition 8.10 and GEAR Pro Professional Edition 8.10.


Solution

If a CD/DVD drive does not behave as expected, select the drive in the device window in GEAR Pro Mastering Edition 8.10 and GEAR Pro Professional Edition 8.10 and change the interface used to GEARAspi by going to the Driver tab in the Recorder -> Settings menu and selecting "GEARAspi (double buffering)" in the Driver pull down.

You will have to restart GEAR Pro Mastering Edition 8.10 and GEAR Pro Professional Edition 8.10 for the change to go into effect.


If GEAR Pro Mastering Edition 8.10 or GEAR Pro Professional Edition 8.10 is not seeing a CD/DVD drive on Windows XP with Service Pack 3 or Windows Server 2003, update the Microsoft Image Mastering API (IMAPI) to version 2.0.


Links for the IMAPIv2.0 installer can be found in Microsoft knowledge base article KB932716, or you can download the installer via one of these links:


Note that you will have to reboot your system after updating IMAPI for the changes to go into effect.

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