From GEAR Software Knowledgebase

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I bought (or tied to buy) the software via the online store but:

  • I entered my credit card information several times and think I may have been charged more than once
  • I never received download instructions
  • I am unable to download the software I just bought
  • I never received a serial number for the software
  • I want to return the software and have my money refunded


For problems related to the on-line ordering process, it is best to contact our e-commerce provider, Digital River
Please be prepared to provide the following:

  • Name of purchaser
  • Digital River Order #
  • Email address used for the purchase
  • Approx. date of purchase
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