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'''* The latest GEAR drivers, including the GEAR 64-bit drivers, are available [http://www.gearsoftware.com/support/drivers.php here]'''

'''[[Image:Rss_16.png|link=http://www.gearsoftware.com/rss/GEAR-drivers-feed.php]] [http://www.gearsoftware.com/rss/GEAR-drivers-feed.php GEAR Drivers RRS Feed]'''
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==Updating GEAR Drivers==
The ''latest GEAR driver installer'' will install drivers that do not require or include the [[Gearsec|gearsec.exe]] service. The current driver installer will not remove [[Gearsec|gearsec.exe]] and the GEAR Security service from Windows 2000 and Windows XP systems, if these older drivers are present.  Unless you have reason to believe that your system requires the gearsec service (see below), you should use this version of the GEAR drivers. 


==Missing CD/DVD drives in iTunes==
After updating to the latest version of Apple's iTunes for Windows application, users report 'missing drives' with iTunes.<br />
'''See: [[CD/DVD drives disappear after installing iTunes]]'''


===GEAR Drivers and the Intel Application Accelerator===
<p align=left>[[#TOP|[&uarr;]]]</p>
There appears to be an incompatibility between older versions of the GEAR Software drivers and the Intel Application Accelerator with certain combinations of Intel chipsets and operating systems. 

To determine which Intel chipset is being used on the motherboard, download the Intel Chipset Identification Utility from Intel's website. 

To date the problem has been detected on systems with the following combinations of chipsets and operating systems:<br>
- Intel 815E chipset and Windows 2000<br>
- Intel 845E chipset and Windows 2000<br>
- Intel 850 chipset and Windows 2000<br>
- Intel 860 chipset and Windows 2000<br>

This issue can be corrected by completing either of the following:<br>

1) Download and install the latest GEAR driver set.<br>
2) Uninstall the Intel Application Accelerator.<br>

==Removing GEAR Drivers==
<p align=left>[[#TOP|[&uarr;]]]</p>
Please Note: Completely removing the GEAR driver set from your system may result in GEAR software applications and any applications using the GEARwrks API not being able to "see" any recorders.
<br>


===Manual Removal &ndash; 32-bit===
===='''Windows 2000, Windows XP, Vista, Server 2003 and newer'''====
<p align=left>[[#TOP|[&uarr;]]]</p>
<font color="#ff0000"><b>WARNING:</b> Modifying the registry can cause serious problems that may require you to reinstall your operating system.<br>
We cannot guarantee that problems resulting from modifications to the registry can be solved. Use the information provided at your own risk. </font>


Select <font color="blue">Run...</font> in the <font color="green">START</font> menu, and type in <font color="blue">regedit</font><br>
''This will start up the Registry Editor.''<br>


Delete the following key from the registry:<br><font color="blue">HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\GearAspiWDM</font><br>

If present, delete the following key from the registry:<br>
<font color="blue">HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\GEARSecurity</font><br>

In the '''HKEY_LOCAL_MACHINE\SYSTEM\System\CurrentControlSet\Control\Class\{4D36E965-E325-11CE-BFC1-08002BE10318}''' key:<br>remove the <font color="blue">GEARAspiWDM</font> entry in the <font color="blue">UpperFilters</font> value.
''Note that the entries in this value are double byte.''

In the '''HKEY_LOCAL_MACHINE\SYSTEM\System\CurrentControlSet\Control\Class\{6D807884-7D21-11CF-801C-08002BE10318}''' key:<br>remove the <font color="blue">GEARAspiWDM</font> entry in the <font color="blue">UpperFilters</font> value. ''Note that the entries in this value are double byte.''

In the '''HKEY_LOCAL_MACHINE\SYSTEM\System\CurrentControlSet\Control\Class\{CE5939AE-EBDE-11D0-B181-0000F8753EC4}''' key:<br> remove the <font color="blue">GEARAspiWDM</font> entry in the <font color=blue>UpperFilters</font> value. ''Note that the entries in this value are double byte.''


Reboot 


Delete <font color="blue">GearAspi.dll</font> from '''Windows\System32''' folder

If present, delete <font color="blue">Gearsec.exe</font> from '''Windows\System32''' folder

Delete <font color="blue">GearAspiWDM.sys</font> from '''Windows\System32\Drivers''' folder

Delete the <font color="blue">Windows\System32\GEARAspi.dll</font> value from the '''HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\SharedDLLs''' registry key 

Delete the <font color="blue">Windows\System32\Gearsec.exe</font> value from the '''HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\SharedDLLs''' registry key 

If present, delete the <font color="blue">Windows\System32\Drivers\GearAspiWDM.sys</font> value from the '''HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\SharedDLLs''' registry key 


Reboot 


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===='''Windows NT'''====
<p align=left>[[#TOP|[&uarr;]]]</p>
<font color="#ff0000">'''WARNING:''' Modifying the registry can cause serious problems that may require you to reinstall your operating system.<br>We cannot guarantee that problems resulting from modifications to the registry can be solved. Use the information provided at your own risk.</font>


Select <font color="blue">Run...</font> in the <font color="green">START</font> menu, and type in <font color="blue">regedit </font><br>
''This will start up the Registry Editor. ''<br>


Delete the following key from the registry: <font color="blue">HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\GearAspiSys</font>

Delete the following key from the registry: <font color="blue">HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\GEARSecurity</font>


Reboot 


Delete <font color="blue">GearAspi.dll</font> from '''Winnt\System32''' folder

Delete <font color="blue">Gearsec.exe</font> from '''Winnt\System32''' folder

Delete <font color="blue">GearAspiSys.sys</font> from '''Winnt\System32\Drivers''' folder

Delete the <font color="blue">Winnt\System32\GEARAspi.dll</font> value from the '''HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\SharedDLLs''' registry key 

Delete the <font color="blue">Winnt\System32\Gearsec.exe</font> value from the '''HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\SharedDLLs''' registry key 

Delete the <font color="blue">Winnt\System32\Drivers\GearAspiSys.sys</font> value from the '''HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\SharedDLLs''' registry key 


Reboot 

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===='''Windows 9x'''====
<p align=left>[[#TOP|[&uarr;]]]</p>
<font color="#ff0000">'''WARNING:''' Modifying the registry can cause serious problems that may require you to reinstall your operating system.<br>We cannot guarantee that problems resulting from modifications to the registry can be solved. Use the information provided at your own risk.</font>


Delete <font color="blue">GearAspi.dll</font> from '''Windows\System''' folder

Delete <font color="blue">GearAspi.vxd</font> from '''Windows\System\Iosubsys''' folder

Delete <font color="blue">GearCdr.vxd</font> from '''Windows\System\Iosubsys''' folder

Select <font color="blue">Run...</font> in the <font color="green">START</font> menu, and type in <font color="blue">regedit</font><br>''This will start up the Registry Editor.''

Delete the <font color="blue">Windows\System\GEARAspi.dll</font> value from the '''HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\SharedDLLs''' registry key 

Delete the <font color="blue">Windows\System\Iosubsys\GearAspi.vxd</font> value from the '''HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\SharedDLLs''' registry key 

Delete the <font color="blue">Windows\System\Iosubsys</font> value from the '''HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\SharedDLLs''' registry key 


Reboot 

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===Manual Removal &ndash; 64-bit===
====Vista, Windows 7 and newer 64-bit====
<p align=left>[[#TOP|[&uarr;]]]</p>
<font color="#ff0000">'''WARNING:''' Modifying the registry can cause serious problems that may require you to reinstall your operating system.<br>We cannot guarantee that problems resulting from modifications to the registry can be solved. Use the information provided at your own risk.</font>


Select <font color="blue">Run...</font> in the <font color="green">START</font> menu, and type in <font color="blue">regedit </font><br>
''This will start up the Registry Editor. ''<br>


Delete the following key from the registry:
<font color="blue">HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\GearAspiWDM</font>

In the '''HKEY_LOCAL_MACHINE\SYSTEM\System\CurrentControlSet\Control\Class\{4D36E965-E325-11CE-BFC1-08002BE10318}''' key
remove the <font color="blue">GEARAspiWDM</font> entry in the <font color="blue">UpperFilters</font> value. ''Note that the entries in this value are double byte.'' 

In the '''HKEY_LOCAL_MACHINE\SYSTEM\System\CurrentControlSet\Control\Class\{6D807884-7D21-11CF-801C-08002BE10318}''' key
remove the <font color="blue">GEARAspiWDM</font> entry in the <font color="blue">UpperFilters</font> value. ''Note that the entries in this value are double byte.'' 

In the '''HKEY_LOCAL_MACHINE\SYSTEM\System\CurrentControlSet\Control\Class\{CE5939AE-EBDE-11D0-B181-0000F8753EC4}''' key
remove the <font color="blue">GEARAspiWDM</font> entry in the <font color="blue">UpperFilters</font> value. ''Note that the entries in this value are double byte.'' 


Reboot
 

Delete <font color="blue">GearAspi.dll</font> (32bit) from the '''Windows\SysWOW64''' folder 

Delete <font color="blue">GEARAspi64.dll</font> (64bit) from the '''Windows\System32''' folder

Delete GearAspiWDM.sys (64bit) from the Windows\System32\Drivers folder

If present, delete the <font color="blue">Windows\System32\GEARAspi.dll</font> value from the 
'''HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Microsoft\Windows\CurrentVersion\SharedDLLs''' registry key  

If present, delete the <font color="blue">Windows\SysWOW64\GEARAspi.dll</font> value from the 
'''HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\SharedDLLs''' registry key 

Delete the <font color="blue">Windows\System32\GEARAspi64.dll</font> value from the 
'''HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\SharedDLLs''' registry key 

Delete the <font color="blue">Windows\System32\Drivers\GearAspiWDM.sys</font> value from the 
'''HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\SharedDLLs''' registry key 


Reboot
 

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[[Category:Frequently Asked Questions]]
[[Category:Troubleshooting]]
[[Category:Windows]]
[[Category:Windows NT]]
[[Category:Windows 2000]]
[[Category:Windows XP]]