DRIVERS: Windows - Updating, removing, 64 bit versions, etc

From GEAR Software Knowledgebase

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(Windows 2000, Windows XP, Vista, Server 2003 and newer)
 
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<!--==TOP==-->
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'''* The latest GEAR drivers, including the GEAR 64-bit drivers, are available [http://www.gearsoftware.com/support/drivers.php here]'''
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==Updating GEAR Drivers==
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The [ftp://downloads.gearsoftware.com/updates/windows/drivers/Driver_Installer.exe latest GEAR driver installer] will install drivers that do not require or include the [[GEARSEC.EXE - Why is gearsec.exe running on my computer?|gearsec.exe]] service. This driver installer will remove [[GEARSEC.EXE - Why is gearsec.exe running on my computer?|gearsec.exe]] and the GEAR Security service from Windows 2000 and Windows XP systems, if these older drivers are present. The installer will ask you if you want [[GEARSEC.EXE - Why is gearsec.exe running on my computer?|gearsec.exe]] removed, but it ''will not'' attempt to remove it from systems running Windows NT. Unless you have reason to believe that your system requires the [[GEARSEC.EXE - Why is gearsec.exe running on my computer?|gearsec.exe]] service (see below), you should use this version of the GEAR drivers.
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The [ftp://downloads.gearsoftware.com/updates/windows/drivers/Driver_Installer_Gearsec.exe gearsec compatibility driver] installer is only meant for users of [[iTunes]] 4.2, [[Ghost]], or software that requires [[GEARSEC.EXE - Why is gearsec.exe running on my computer?|gearsec.exe]] to be present, regardless of the OS being used. This driver installer will update [[GEARSEC.EXE - Why is gearsec.exe running on my computer?|gearsec.exe]] if an older version is being used. This installer includes [[GEARSEC.EXE - Why is gearsec.exe running on my computer?|gearsec.exe]] It does not remove the [[GEARSEC.EXE - Why is gearsec.exe running on my computer?|gearsec.exe]] driver or the associated GEAR Security service. If your system previously included [[GEARSEC.EXE - Why is gearsec.exe running on my computer?|gearsec.exe]], and you found a problem when you installed the latest GEAR drivers, you should reinstall the GEAR drivers with the [ftp://downloads.gearsoftware.com/updates/windows/drivers/Driver_Installer_Gearsec.exe gearsec compatibility driver.]
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'''[[Image:Rss_16.png|link=http://www.gearsoftware.com/rss/GEAR-drivers-feed.php]] [http://www.gearsoftware.com/rss/GEAR-drivers-feed.php GEAR Drivers RRS Feed]'''
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===Beta Versions & 64 bit===
 
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<p align=left>[[#TOP|[&uarr;]]]</p>
 
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Please Note: These drivers are beta versions, and users may download and install them at their own risk. GEAR Software is not responsible or liable for any damage to a user’s system caused by downloading, installing and/or uninstalling these drivers.
 
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[ftp://downloads.gearsoftware.com/beta/windows/drivers%5CDriver_Installer_32bit.exe Driver installer for 32bit Windows] systems
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<!--==TOP==-->
 +
==Updating GEAR Drivers==
 +
The ''latest GEAR driver installer'' will install drivers that do not require or include the [[Gearsec|gearsec.exe]] service. The current driver installer will not remove [[Gearsec|gearsec.exe]] and the GEAR Security service from Windows 2000 and Windows XP systems, if these older drivers are present.  Unless you have reason to believe that your system requires the gearsec service (see below), you should use this version of the GEAR drivers.
 +
 
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[ftp://downloads.gearsoftware.com/beta/windows/drivers%5CDriver_Installer_AMD64_EM64T.exe Driver installer for Windows running on AMD64 and Intel EM64T] systems
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==Missing CD/DVD drives in iTunes==
 +
After updating to the latest version of Apple's iTunes for Windows application, users report 'missing drives' with iTunes.<br />
 +
'''See: [[CD/DVD drives disappear after installing iTunes]]'''
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[ftp://downloads.gearsoftware.com/beta/windows/drivers%5CDriver_Installer_IA64.exe Driver installer for Windows running on Intel Itanium] systems
 
===GEAR Drivers and the Intel Application Accelerator===
===GEAR Drivers and the Intel Application Accelerator===
<p align=left>[[#TOP|[&uarr;]]]</p>
<p align=left>[[#TOP|[&uarr;]]]</p>
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There appears to be an incompatibility between older versions of the GEAR Software drivers and the [[Intel Application Accelerator]] with certain combinations of Intel chipsets and operating systems.  
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There appears to be an incompatibility between older versions of the GEAR Software drivers and the Intel Application Accelerator with certain combinations of Intel chipsets and operating systems.  
To determine which Intel chipset is being used on the motherboard, download the Intel Chipset Identification Utility from Intel's website.  
To determine which Intel chipset is being used on the motherboard, download the Intel Chipset Identification Utility from Intel's website.  
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Please Note: Completely removing the GEAR driver set from your system may result in GEAR software applications and any applications using the GEARwrks API not being able to "see" any recorders.
Please Note: Completely removing the GEAR driver set from your system may result in GEAR software applications and any applications using the GEARwrks API not being able to "see" any recorders.
<br>
<br>
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===Automatic Removal===
 
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Use the [ftp://downloads.gearsoftware.com/updates/windows/drivers/Driver_Remover.exe GEAR Driver Remover] to automatically remove the GEAR drivers.
 
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===Manual Removal===
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===='''Windows 2000 and Windows XP'''====
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===Manual Removal &ndash; 32-bit===
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===='''Windows 2000, Windows XP, Vista, Server 2003 and newer'''====
<p align=left>[[#TOP|[&uarr;]]]</p>
<p align=left>[[#TOP|[&uarr;]]]</p>
<font color="#ff0000"><b>WARNING:</b> Modifying the registry can cause serious problems that may require you to reinstall your operating system.<br>
<font color="#ff0000"><b>WARNING:</b> Modifying the registry can cause serious problems that may require you to reinstall your operating system.<br>
We cannot guarantee that problems resulting from modifications to the registry can be solved. Use the information provided at your own risk. </font>
We cannot guarantee that problems resulting from modifications to the registry can be solved. Use the information provided at your own risk. </font>
 +
Select <font color="blue">Run...</font> in the <font color="green">START</font> menu, and type in <font color="blue">regedit</font><br>
Select <font color="blue">Run...</font> in the <font color="green">START</font> menu, and type in <font color="blue">regedit</font><br>
''This will start up the Registry Editor.''<br>
''This will start up the Registry Editor.''<br>
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Delete the following key from the registry:<br><font color="blue">HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\GearAspiWDM</font><br>
Delete the following key from the registry:<br><font color="blue">HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\GearAspiWDM</font><br>
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In the '''HKEY_LOCAL_MACHINE\SYSTEM\System\CurrentControlSet\Control\Class\{CE5939AE-EBDE-11D0-B181-0000F8753EC4}''' key:<br> remove the <font color="blue">GEARAspiWDM</font> entry in the <font color=blue>UpperFilters</font> value. ''Note that the entries in this value are double byte.''
In the '''HKEY_LOCAL_MACHINE\SYSTEM\System\CurrentControlSet\Control\Class\{CE5939AE-EBDE-11D0-B181-0000F8753EC4}''' key:<br> remove the <font color="blue">GEARAspiWDM</font> entry in the <font color=blue>UpperFilters</font> value. ''Note that the entries in this value are double byte.''
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Reboot  
Reboot  
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Delete <font color="blue">GearAspi.dll</font> from '''Windows\System32''' folder
Delete <font color="blue">GearAspi.dll</font> from '''Windows\System32''' folder
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Delete the <font color="blue">Windows\System32\Gearsec.exe</font> value from the '''HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\SharedDLLs''' registry key  
Delete the <font color="blue">Windows\System32\Gearsec.exe</font> value from the '''HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\SharedDLLs''' registry key  
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Delete the <font color="blue">Windows\System32\Drivers\GearAspiWDM.sys</font> value from the '''HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\SharedDLLs''' registry key  
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If present, delete the <font color="blue">Windows\System32\Drivers\GearAspiWDM.sys</font> value from the '''HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\SharedDLLs''' registry key  
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Reboot  
Reboot  
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----
----
 +
===='''Windows NT'''====
===='''Windows NT'''====
<p align=left>[[#TOP|[&uarr;]]]</p>
<p align=left>[[#TOP|[&uarr;]]]</p>
<font color="#ff0000">'''WARNING:''' Modifying the registry can cause serious problems that may require you to reinstall your operating system.<br>We cannot guarantee that problems resulting from modifications to the registry can be solved. Use the information provided at your own risk.</font>
<font color="#ff0000">'''WARNING:''' Modifying the registry can cause serious problems that may require you to reinstall your operating system.<br>We cannot guarantee that problems resulting from modifications to the registry can be solved. Use the information provided at your own risk.</font>
 +
Select <font color="blue">Run...</font> in the <font color="green">START</font> menu, and type in <font color="blue">regedit </font><br>
Select <font color="blue">Run...</font> in the <font color="green">START</font> menu, and type in <font color="blue">regedit </font><br>
''This will start up the Registry Editor. ''<br>
''This will start up the Registry Editor. ''<br>
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Delete the following key from the registry: <font color="blue">HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\GearAspiSys</font>
Delete the following key from the registry: <font color="blue">HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\GearAspiSys</font>
Delete the following key from the registry: <font color="blue">HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\GEARSecurity</font>
Delete the following key from the registry: <font color="blue">HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\GEARSecurity</font>
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Reboot  
Reboot  
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Delete <font color="blue">GearAspi.dll</font> from '''Winnt\System32''' folder
Delete <font color="blue">GearAspi.dll</font> from '''Winnt\System32''' folder
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Delete the <font color="blue">Winnt\System32\Drivers\GearAspiSys.sys</font> value from the '''HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\SharedDLLs''' registry key  
Delete the <font color="blue">Winnt\System32\Drivers\GearAspiSys.sys</font> value from the '''HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\SharedDLLs''' registry key  
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Reboot  
Reboot  
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----
----
 +
===='''Windows 9x'''====
===='''Windows 9x'''====
<p align=left>[[#TOP|[&uarr;]]]</p>
<p align=left>[[#TOP|[&uarr;]]]</p>
<font color="#ff0000">'''WARNING:''' Modifying the registry can cause serious problems that may require you to reinstall your operating system.<br>We cannot guarantee that problems resulting from modifications to the registry can be solved. Use the information provided at your own risk.</font>
<font color="#ff0000">'''WARNING:''' Modifying the registry can cause serious problems that may require you to reinstall your operating system.<br>We cannot guarantee that problems resulting from modifications to the registry can be solved. Use the information provided at your own risk.</font>
 +
Delete <font color="blue">GearAspi.dll</font> from '''Windows\System''' folder
Delete <font color="blue">GearAspi.dll</font> from '''Windows\System''' folder
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Delete the <font color="blue">Windows\System\Iosubsys</font> value from the '''HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\SharedDLLs''' registry key  
Delete the <font color="blue">Windows\System\Iosubsys</font> value from the '''HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\SharedDLLs''' registry key  
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Reboot  
Reboot  
 +
----
----
 +
 +
===Manual Removal &ndash; 64-bit===
 +
====Vista, Windows 7 and newer 64-bit====
 +
<p align=left>[[#TOP|[&uarr;]]]</p>
 +
<font color="#ff0000">'''WARNING:''' Modifying the registry can cause serious problems that may require you to reinstall your operating system.<br>We cannot guarantee that problems resulting from modifications to the registry can be solved. Use the information provided at your own risk.</font>
 +
 +
 +
Select <font color="blue">Run...</font> in the <font color="green">START</font> menu, and type in <font color="blue">regedit </font><br>
 +
''This will start up the Registry Editor. ''<br>
 +
 +
 +
Delete the following key from the registry:
 +
<font color="blue">HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\GearAspiWDM</font>
 +
 +
In the '''HKEY_LOCAL_MACHINE\SYSTEM\System\CurrentControlSet\Control\Class\{4D36E965-E325-11CE-BFC1-08002BE10318}''' key
 +
remove the <font color="blue">GEARAspiWDM</font> entry in the <font color="blue">UpperFilters</font> value. ''Note that the entries in this value are double byte.''
 +
 +
In the '''HKEY_LOCAL_MACHINE\SYSTEM\System\CurrentControlSet\Control\Class\{6D807884-7D21-11CF-801C-08002BE10318}''' key
 +
remove the <font color="blue">GEARAspiWDM</font> entry in the <font color="blue">UpperFilters</font> value. ''Note that the entries in this value are double byte.''
 +
 +
In the '''HKEY_LOCAL_MACHINE\SYSTEM\System\CurrentControlSet\Control\Class\{CE5939AE-EBDE-11D0-B181-0000F8753EC4}''' key
 +
remove the <font color="blue">GEARAspiWDM</font> entry in the <font color="blue">UpperFilters</font> value. ''Note that the entries in this value are double byte.''
 +
 +
 +
Reboot
 +
 +
 +
Delete <font color="blue">GearAspi.dll</font> (32bit) from the '''Windows\SysWOW64''' folder
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Delete <font color="blue">GEARAspi64.dll</font> (64bit) from the '''Windows\System32''' folder
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Delete GearAspiWDM.sys (64bit) from the Windows\System32\Drivers folder
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 +
If present, delete the <font color="blue">Windows\System32\GEARAspi.dll</font> value from the
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'''HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Microsoft\Windows\CurrentVersion\SharedDLLs''' registry key 
 +
 +
If present, delete the <font color="blue">Windows\SysWOW64\GEARAspi.dll</font> value from the
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'''HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\SharedDLLs''' registry key
 +
 +
Delete the <font color="blue">Windows\System32\GEARAspi64.dll</font> value from the
 +
'''HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\SharedDLLs''' registry key
 +
 +
Delete the <font color="blue">Windows\System32\Drivers\GearAspiWDM.sys</font> value from the
 +
'''HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\SharedDLLs''' registry key
 +
 +
 +
Reboot
 +
 +
 +
----
 +
 +
[[Category:Frequently Asked Questions]]
[[Category:Frequently Asked Questions]]
[[Category:Troubleshooting]]
[[Category:Troubleshooting]]

Current revision as of 16:08, 24 February 2014

* The latest GEAR drivers, including the GEAR 64-bit drivers, are available here

GEAR Drivers RRS Feed



Contents

Updating GEAR Drivers

The latest GEAR driver installer will install drivers that do not require or include the gearsec.exe service. The current driver installer will not remove gearsec.exe and the GEAR Security service from Windows 2000 and Windows XP systems, if these older drivers are present. Unless you have reason to believe that your system requires the gearsec service (see below), you should use this version of the GEAR drivers.


Missing CD/DVD drives in iTunes

After updating to the latest version of Apple's iTunes for Windows application, users report 'missing drives' with iTunes.
See: CD/DVD drives disappear after installing iTunes


GEAR Drivers and the Intel Application Accelerator

[↑]

There appears to be an incompatibility between older versions of the GEAR Software drivers and the Intel Application Accelerator with certain combinations of Intel chipsets and operating systems.

To determine which Intel chipset is being used on the motherboard, download the Intel Chipset Identification Utility from Intel's website.

To date the problem has been detected on systems with the following combinations of chipsets and operating systems:
- Intel 815E chipset and Windows 2000
- Intel 845E chipset and Windows 2000
- Intel 850 chipset and Windows 2000
- Intel 860 chipset and Windows 2000

This issue can be corrected by completing either of the following:

1) Download and install the latest GEAR driver set.
2) Uninstall the Intel Application Accelerator.

Removing GEAR Drivers

[↑]

Please Note: Completely removing the GEAR driver set from your system may result in GEAR software applications and any applications using the GEARwrks API not being able to "see" any recorders.


Manual Removal – 32-bit

Windows 2000, Windows XP, Vista, Server 2003 and newer

[↑]

WARNING: Modifying the registry can cause serious problems that may require you to reinstall your operating system.
We cannot guarantee that problems resulting from modifications to the registry can be solved. Use the information provided at your own risk.


Select Run... in the START menu, and type in regedit
This will start up the Registry Editor.


Delete the following key from the registry:
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\GearAspiWDM

If present, delete the following key from the registry:
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\GEARSecurity

In the HKEY_LOCAL_MACHINE\SYSTEM\System\CurrentControlSet\Control\Class\{4D36E965-E325-11CE-BFC1-08002BE10318} key:
remove the GEARAspiWDM entry in the UpperFilters value. Note that the entries in this value are double byte.

In the HKEY_LOCAL_MACHINE\SYSTEM\System\CurrentControlSet\Control\Class\{6D807884-7D21-11CF-801C-08002BE10318} key:
remove the GEARAspiWDM entry in the UpperFilters value. Note that the entries in this value are double byte.

In the HKEY_LOCAL_MACHINE\SYSTEM\System\CurrentControlSet\Control\Class\{CE5939AE-EBDE-11D0-B181-0000F8753EC4} key:
remove the GEARAspiWDM entry in the UpperFilters value. Note that the entries in this value are double byte.


Reboot


Delete GearAspi.dll from Windows\System32 folder

If present, delete Gearsec.exe from Windows\System32 folder

Delete GearAspiWDM.sys from Windows\System32\Drivers folder

Delete the Windows\System32\GEARAspi.dll value from the HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\SharedDLLs registry key

Delete the Windows\System32\Gearsec.exe value from the HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\SharedDLLs registry key

If present, delete the Windows\System32\Drivers\GearAspiWDM.sys value from the HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\SharedDLLs registry key


Reboot



Windows NT

[↑]

WARNING: Modifying the registry can cause serious problems that may require you to reinstall your operating system.
We cannot guarantee that problems resulting from modifications to the registry can be solved. Use the information provided at your own risk.


Select Run... in the START menu, and type in regedit
This will start up the Registry Editor.


Delete the following key from the registry: HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\GearAspiSys

Delete the following key from the registry: HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\GEARSecurity


Reboot


Delete GearAspi.dll from Winnt\System32 folder

Delete Gearsec.exe from Winnt\System32 folder

Delete GearAspiSys.sys from Winnt\System32\Drivers folder

Delete the Winnt\System32\GEARAspi.dll value from the HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\SharedDLLs registry key

Delete the Winnt\System32\Gearsec.exe value from the HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\SharedDLLs registry key

Delete the Winnt\System32\Drivers\GearAspiSys.sys value from the HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\SharedDLLs registry key


Reboot


Windows 9x

[↑]

WARNING: Modifying the registry can cause serious problems that may require you to reinstall your operating system.
We cannot guarantee that problems resulting from modifications to the registry can be solved. Use the information provided at your own risk.


Delete GearAspi.dll from Windows\System folder

Delete GearAspi.vxd from Windows\System\Iosubsys folder

Delete GearCdr.vxd from Windows\System\Iosubsys folder

Select Run... in the START menu, and type in regedit
This will start up the Registry Editor.

Delete the Windows\System\GEARAspi.dll value from the HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\SharedDLLs registry key

Delete the Windows\System\Iosubsys\GearAspi.vxd value from the HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\SharedDLLs registry key

Delete the Windows\System\Iosubsys value from the HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\SharedDLLs registry key


Reboot


Manual Removal – 64-bit

Vista, Windows 7 and newer 64-bit

[↑]

WARNING: Modifying the registry can cause serious problems that may require you to reinstall your operating system.
We cannot guarantee that problems resulting from modifications to the registry can be solved. Use the information provided at your own risk.


Select Run... in the START menu, and type in regedit
This will start up the Registry Editor.


Delete the following key from the registry: HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\GearAspiWDM

In the HKEY_LOCAL_MACHINE\SYSTEM\System\CurrentControlSet\Control\Class\{4D36E965-E325-11CE-BFC1-08002BE10318} key remove the GEARAspiWDM entry in the UpperFilters value. Note that the entries in this value are double byte.

In the HKEY_LOCAL_MACHINE\SYSTEM\System\CurrentControlSet\Control\Class\{6D807884-7D21-11CF-801C-08002BE10318} key remove the GEARAspiWDM entry in the UpperFilters value. Note that the entries in this value are double byte.

In the HKEY_LOCAL_MACHINE\SYSTEM\System\CurrentControlSet\Control\Class\{CE5939AE-EBDE-11D0-B181-0000F8753EC4} key remove the GEARAspiWDM entry in the UpperFilters value. Note that the entries in this value are double byte.


Reboot


Delete GearAspi.dll (32bit) from the Windows\SysWOW64 folder

Delete GEARAspi64.dll (64bit) from the Windows\System32 folder

Delete GearAspiWDM.sys (64bit) from the Windows\System32\Drivers folder

If present, delete the Windows\System32\GEARAspi.dll value from the HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Microsoft\Windows\CurrentVersion\SharedDLLs registry key

If present, delete the Windows\SysWOW64\GEARAspi.dll value from the HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\SharedDLLs registry key

Delete the Windows\System32\GEARAspi64.dll value from the HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\SharedDLLs registry key

Delete the Windows\System32\Drivers\GearAspiWDM.sys value from the HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\SharedDLLs registry key


Reboot



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