GEARAspi drivers are not correctly installed

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Applies to Products: All GEAR Software and GEAR Powered Products

Applies to Operating System: All Windows


Contents

Symptoms

After installing a GEAR Software product or GEAR Powered Products (such as Apple iTunes, Norton Ghost and Norton 360), the software indicates it does detect any of the CD/DVD drives on the system and/or indicates that the GEARAspi driver set was not installed correctly.


Cause

One or more of the GEARAspi driver files were not copied to the system and/or one or more of the registry entries for the GEARAspi drivers were not created.


Solution

Determine if the GEARAspi drivers are installed correctly, and if it appears that the GEARAspi driver set has not been correctly installed, download and run the GEARAspi driver installer.


If, after rebooting the system, the software still does not detect any CD/DVD drives, check the GEARAspi driver installer log file, DIFxInstallLog.txt.

On XP this log file will be in the x86 or x64 sub directory of:
C:\Documents and Settings\All Users\Application Data\9223B3E6-70DD-4e2f-965B-DD8E02D2E20B\

On Vista and later this log file will be in the x86 or x64 sub directory of either:
C:\Users\All Users\9223B3E6-70DD-4e2f-965B-DD8E02D2E20B\ or C:\ProgramData\9223B3E6-70DD-4e2f-965B-DD8E02D2E20B\


If the log file contains an entry similar to this:

12/27/11 17:46:56 ERROR 10 Driver package failed to install
12/27/11 17:46:56 INFORMATION 10 The INSTALL function has completed. 

Then it can indicate that the driver installation failed due to corrupt Windows system files or incorrect versions of one or more Windows system files.


To resolve this run the Windows System File Checker.


On XP you can run the System File Checker as follows:

  1. Open an elevated command prompt. To do this, click Start, click All Programs, click Accessories, right-click Command Prompt, and select Run as.... In the Run as dialog select Administrator and enter the administrator password.
  2. Type the following command in the Command Prompt dialog, and then press ENTER: sfc /scannow


On Vista and later you can run the System File Checker as follows

  1. Open an elevated command prompt. To do this, click Start, click All Programs, click Accessories, right-click Command Prompt, and then click Run as administrator. If you are prompted for an administrator password or for a confirmation, type the password, or click Allow.
  2. Type the following command in the Command Prompt dialog, and then press ENTER: sfc /scannow


Note that you may need your original OS installation disc(s) for the System File Checker to repair damaged files.


After you have run the System File Checker, uninstall the GEARAspi driver installer, reboot the system and run the GEARAspi driver installer again.

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