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<big><strong>Known Issues / Resolutions</strong></big>

GEAR licenses our CD/DVD recording &quot;drivers&quot; to many other companies to add CD/DVD recording capabilities to their software products.

Below are some common issues users of these GEAR Powered Products experience, and solutions for them.

'''Note: All GEAR Software products &ndash; including the [[DRIVERS: Windows - Updating, removing, 64 bit versions, etc|GEAR drivers]] &ndash; are fully Vista compatible.'''

It is known that non-Vista compatible software installed on Windows Vista computers can cause compatibility issues with Vista and other Vista-compatible software. These non-Vista compatible software applications installed under Vista may prevent the GEAR drivers from loading properly &ndash; thus you ''may'' experience CD/DVD recording errors when using Vista if non-Vista compatible software is installed along with a [http://www.gearsoftware.com/multimedia-products.cfm GEAR Software product], or a GEAR Powered Product.


===iTunes for Windows===

====64-bit Recording '''====
{| border=0px align=right
|-
| [[File:ITunes.jpg]]
|}


{| border=1 cellspacing=5 cellpadding=10
|- align=center
|'''Hardware<br /><br />Operating System'''
|'''x86<br /><br />32-bit Windows XP or Windows Vista'''
|'''x64&sup1;<br /><br />32-bit Windows XP or Windows Vista'''
|'''x64&sup1;<br /><br />64-bit Windows XP or Windows Vista'''
|- align=center
|'''iTunes'''
|32-bit
|32-bit
|64-bit&sup2;
|}

<span style="font:italic 200 12px default">&sup1; AMD64 / Intel 64 (EM64T)<br />&sup2; Apple has released a 64-bit version of iTunes for Windows</span>''


*''Installing the 32-bit version of iTunes on x64 hardware running a 64-bit version of Windows XP or Windows Vista will result in the iTunes application not having CD/DVD recording capabilities''

*''Installing the 64-bit version of iTunes on x86 hardware running a 32-bit version of Windows XP or Windows Vista will likely result in the iTunes installation failing''

*''Installing the 64-bit version of iTunes after uninstalling the 32-bit version of iTunes on x64 hardware running a 64-bit version of Windows XP or Windows Vista may not provide CD/DVD recording capabilities within iTunes.<br />You may need to [[DRIVERS:_Windows_-_Updating%2C_removing%2C_64_bit_versions%2C_etc#Manual_Removal_.E2.80.93_32-bit|manually remove]] the 32-bit GEAR drivers. After removing the 32-bit version of iTunes and the 32-bit GEAR drivers from your computer, please install the 64-bit version of iTunes for Windows from the [http://www.apple.com/itunes/download/ iTunes download] page on the Apple website.


'''The 32-bit and 64-bit versions of iTunes for Windows are available on the [http://www.apple.com/itunes/download/ iTunes download] page on the Apple website.'''



'''Note:'''<ul>[[DRIVERS:_Windows_-_Updating%2C_removing%2C_64_bit_versions%2C_etc#Manual_Removal_.E2.80.93_32-bit|Manually removing]] the GEAR drivers involves modifying the Windows Registry.</ul>
<ul>''We highly recommend making a backup if you choose to modify the Windows Registry.''</ul>
<ul>'''''Any mistakes made when modifying the Windows Registry can render your entire system inoperable.'''''</ul>


====CD/DVD drives disappear after installing iTunes====

After installing the latest version of iTunes for Windows, your  '''[[CD/DVD drives disappear after installing iTunes|CD/DVD drives seem to disappear]]'''



'''See Also'''
----

*[[DRIVERS: Windows - Updating, removing, 64 bit versions, etc]]
*[[CD/DVD drives disappear after installing GEARAspi_drivers]]



[[Category:Troubleshooting]]