GEAR Powered Products

From GEAR Software Knowledgebase

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<big><strong>Known Issues / Resolutions</strong></big>
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GEAR licenses our CD/DVD recording &quot;drivers&quot; to many other companies to add CD/DVD recording capabilities to their software products.
GEAR licenses our CD/DVD recording &quot;drivers&quot; to many other companies to add CD/DVD recording capabilities to their software products.
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To ensure your recorder works with the GEAR &quot;drivers&quot; we recommend downloading a fully functional 30-day trial of a GEAR Software product, such as [http://www.gearsoftware.com/movie-making-software.cfm?tab=2 GEAR Video]
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Below are some common issues users of these GEAR Powered Products experience, and solutions for them.
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'''Note: All GEAR Software products &ndash; including the [[DRIVERS: Windows - Updating, removing, 64 bit versions, etc|GEAR drivers]] &ndash; are fully Vista compatible.'''
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It is known that non-Vista compatible software installed on Windows Vista computers can cause compatibility issues with Vista and other Vista-compatible software. These non-Vista compatible software applications installed under Vista may prevent the GEAR drivers from loading properly &ndash; thus you ''may'' experience CD/DVD recording errors when using Vista if non-Vista compatible software is installed along with a [http://www.gearsoftware.com/multimedia-products.cfm GEAR Software product], or a GEAR Powered Product.
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===iTunes for Windows===
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====64-bit Recording '''====
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{| border=0px align=right
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|-
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| [[File:ITunes.jpg]]
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|}
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{| border=1 cellspacing=5 cellpadding=10
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|- align=center
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|'''Hardware<br /><br />Operating System'''
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|'''x86<br /><br />32-bit Windows XP or Windows Vista'''
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|'''x64&sup1;<br /><br />32-bit Windows XP or Windows Vista'''
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|'''x64&sup1;<br /><br />64-bit Windows XP or Windows Vista'''
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|- align=center
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|'''iTunes'''
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|32-bit
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|32-bit
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|64-bit&sup2;
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|}
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<span style="font:italic 200 12px default">&sup1; AMD64 / Intel 64 (EM64T)<br />&sup2; Apple has released a 64-bit version of iTunes for Windows</span>''
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*''Installing the 32-bit version of iTunes on x64 hardware running a 64-bit version of Windows XP or Windows Vista will result in the iTunes application not having CD/DVD recording capabilities''
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*''Installing the 64-bit version of iTunes on x86 hardware running a 32-bit version of Windows XP or Windows Vista will likely result in the iTunes installation failing''
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*''Installing the 64-bit version of iTunes after uninstalling the 32-bit version of iTunes on x64 hardware running a 64-bit version of Windows XP or Windows Vista may not provide CD/DVD recording capabilities within iTunes.<br />You may need to [[DRIVERS:_Windows_-_Updating%2C_removing%2C_64_bit_versions%2C_etc#Manual_Removal_.E2.80.93_32-bit|manually remove]] the 32-bit GEAR drivers. After removing the 32-bit version of iTunes and the 32-bit GEAR drivers from your computer, please install the 64-bit version of iTunes for Windows from the [http://www.apple.com/itunes/download/ iTunes download] page on the Apple website.
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'''The 32-bit and 64-bit versions of iTunes for Windows are available on the [http://www.apple.com/itunes/download/ iTunes download] page on the Apple website.'''
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'''Note:'''<ul>[[DRIVERS:_Windows_-_Updating%2C_removing%2C_64_bit_versions%2C_etc#Manual_Removal_.E2.80.93_32-bit|Manually removing]] the GEAR drivers involves modifying the Windows Registry.</ul>
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<ul>''We highly recommend making a backup if you choose to modify the Windows Registry.''</ul>
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<ul>'''''Any mistakes made when modifying the Windows Registry can render your entire system inoperable.'''''</ul>
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====CD/DVD drives disappear after installing iTunes====
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After installing the latest version of iTunes for Windows, your  '''[[CD/DVD drives disappear after installing iTunes|CD/DVD drives seem to disappear]]'''
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'''See Also'''
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----
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*[[DRIVERS: Windows - Updating, removing, 64 bit versions, etc]]
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*[[CD/DVD drives disappear after installing GEARAspi_drivers]]
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If the drive works with a GEAR Software product, then the drive works with the GEAR drivers. When we license the drivers to third parties, it is up to them to decide how they implement the drivers. Often these companies ‘filter-out’ drives that are indeed supported by the GEAR drivers based on drive capabilities their software does not feature – such as DVD-RAM. If the recorder is discovered to support DVD-RAM (for example) and the third party software that uses the GEAR drivers does not support DVD-RAM media, the drive may not be ‘available’ or ‘listed’ within the third-party application because of such ‘filtering’.
 
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If your recorder works with GEAR drivers in a GEAR Software product, but not in a GEAR Powered Product, then the issue is with that product, and at their request, we have to refer you back to them for further technical support.
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[[Category:Troubleshooting]]

Current revision as of 21:42, 9 March 2009

Known Issues / Resolutions

GEAR licenses our CD/DVD recording "drivers" to many other companies to add CD/DVD recording capabilities to their software products.

Below are some common issues users of these GEAR Powered Products experience, and solutions for them.

Note: All GEAR Software products – including the GEAR drivers – are fully Vista compatible.

It is known that non-Vista compatible software installed on Windows Vista computers can cause compatibility issues with Vista and other Vista-compatible software. These non-Vista compatible software applications installed under Vista may prevent the GEAR drivers from loading properly – thus you may experience CD/DVD recording errors when using Vista if non-Vista compatible software is installed along with a GEAR Software product, or a GEAR Powered Product.


iTunes for Windows

64-bit Recording

File:ITunes.jpg


Hardware

Operating System
x86

32-bit Windows XP or Windows Vista
x64¹

32-bit Windows XP or Windows Vista
x64¹

64-bit Windows XP or Windows Vista
iTunes 32-bit 32-bit 64-bit²

¹ AMD64 / Intel 64 (EM64T)
² Apple has released a 64-bit version of iTunes for Windows


  • Installing the 32-bit version of iTunes on x64 hardware running a 64-bit version of Windows XP or Windows Vista will result in the iTunes application not having CD/DVD recording capabilities
  • Installing the 64-bit version of iTunes on x86 hardware running a 32-bit version of Windows XP or Windows Vista will likely result in the iTunes installation failing
  • Installing the 64-bit version of iTunes after uninstalling the 32-bit version of iTunes on x64 hardware running a 64-bit version of Windows XP or Windows Vista may not provide CD/DVD recording capabilities within iTunes.
    You may need to manually remove the 32-bit GEAR drivers. After removing the 32-bit version of iTunes and the 32-bit GEAR drivers from your computer, please install the 64-bit version of iTunes for Windows from the iTunes download page on the Apple website.


The 32-bit and 64-bit versions of iTunes for Windows are available on the iTunes download page on the Apple website.


Note:
    We highly recommend making a backup if you choose to modify the Windows Registry.
    Any mistakes made when modifying the Windows Registry can render your entire system inoperable.


CD/DVD drives disappear after installing iTunes

After installing the latest version of iTunes for Windows, your CD/DVD drives seem to disappear


See Also


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