GEAR Powered Products

From GEAR Software Knowledgebase

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<big><strong>Known Issues / Resolutions</strong></big>
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GEAR licenses our CD/DVD recording &quot;drivers&quot; to many other companies to add CD/DVD recording capabilities to their software products.
GEAR licenses our CD/DVD recording &quot;drivers&quot; to many other companies to add CD/DVD recording capabilities to their software products.
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To ensure your recorder works with the GEAR &quot;drivers&quot; we recommend downloading a fully functional 30-day trial of a GEAR Software product, such as [http://www.gearsoftware.com/movie-making-software.cfm?tab=2 GEAR Video]
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Below are some common issues users of these GEAR Powered Products experience, and solutions for them.
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If your recorder works with GEAR drivers in a GEAR Software product, but not in a GEAR Powered Product, then the issue is with that product, and at their request, we have to refer you back to them for further technical support.
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'''Note: All GEAR Software products &ndash; including the [[DRIVERS: Windows - Updating, removing, 64 bit versions, etc|GEAR drivers]] &ndash; are fully Vista compatible.'''
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It is known that non-Vista compatible software installed on Windows Vista computers can cause compatibility issues with Vista and other Vista-compatible software. These non-Vista compatible software applications installed under Vista may prevent the GEAR drivers from loading properly &ndash; thus you ''may'' experience CD/DVD recording errors when using Vista if non-Vista compatible software is installed along with a [http://www.gearsoftware.com/multimedia-products.cfm GEAR Software product], or a GEAR Powered Product.
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==Known Issues / Resolutions==
 
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===Symantec Products===
 
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[[Image:symantec.png|right]]
 
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=====* Recorder Not Found=====
 
===iTunes for Windows===
===iTunes for Windows===
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=====64 Bit=====
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====64-bit Recording '''====
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{| border=0px align=right
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|-
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| [[File:ITunes.jpg]]
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|}
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{| border=1 cellspacing=5 cellpadding=10
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|- align=center
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|'''Hardware<br /><br />Operating System'''
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|'''x86<br /><br />32-bit Windows XP or Windows Vista'''
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|'''x64&sup1;<br /><br />32-bit Windows XP or Windows Vista'''
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|'''x64&sup1;<br /><br />64-bit Windows XP or Windows Vista'''
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|- align=center
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|'''iTunes'''
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|32-bit
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|32-bit
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|64-bit&sup2;
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|}
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<span style="font:italic 200 12px default">&sup1; AMD64 / Intel 64 (EM64T)<br />&sup2; Apple has released a 64-bit version of iTunes for Windows</span>''
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*''Installing the 32-bit version of iTunes on x64 hardware running a 64-bit version of Windows XP or Windows Vista will result in the iTunes application not having CD/DVD recording capabilities''
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*''Installing the 64-bit version of iTunes on x86 hardware running a 32-bit version of Windows XP or Windows Vista will likely result in the iTunes installation failing''
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*''Installing the 64-bit version of iTunes after uninstalling the 32-bit version of iTunes on x64 hardware running a 64-bit version of Windows XP or Windows Vista may not provide CD/DVD recording capabilities within iTunes.<br />You may need to [[DRIVERS:_Windows_-_Updating%2C_removing%2C_64_bit_versions%2C_etc#Manual_Removal_.E2.80.93_32-bit|manually remove]] the 32-bit GEAR drivers. After removing the 32-bit version of iTunes and the 32-bit GEAR drivers from your computer, please install the 64-bit version of iTunes for Windows from the [http://www.apple.com/itunes/download/ iTunes download] page on the Apple website.
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'''The 32-bit and 64-bit versions of iTunes for Windows are available on the [http://www.apple.com/itunes/download/ iTunes download] page on the Apple website.'''
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'''Note:'''<ul>[[DRIVERS:_Windows_-_Updating%2C_removing%2C_64_bit_versions%2C_etc#Manual_Removal_.E2.80.93_32-bit|Manually removing]] the GEAR drivers involves modifying the Windows Registry.</ul>
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<ul>''We highly recommend making a backup if you choose to modify the Windows Registry.''</ul>
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<ul>'''''Any mistakes made when modifying the Windows Registry can render your entire system inoperable.'''''</ul>
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====CD/DVD drives disappear after installing iTunes====
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After installing the latest version of iTunes for Windows, your  '''[[CD/DVD drives disappear after installing iTunes|CD/DVD drives seem to disappear]]'''
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'''See Also'''
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----
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*[[DRIVERS: Windows - Updating, removing, 64 bit versions, etc]]
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*[[CD/DVD drives disappear after installing GEARAspi_drivers]]
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[[Category:Troubleshooting]]

Current revision as of 21:42, 9 March 2009

Known Issues / Resolutions

GEAR licenses our CD/DVD recording "drivers" to many other companies to add CD/DVD recording capabilities to their software products.

Below are some common issues users of these GEAR Powered Products experience, and solutions for them.

Note: All GEAR Software products – including the GEAR drivers – are fully Vista compatible.

It is known that non-Vista compatible software installed on Windows Vista computers can cause compatibility issues with Vista and other Vista-compatible software. These non-Vista compatible software applications installed under Vista may prevent the GEAR drivers from loading properly – thus you may experience CD/DVD recording errors when using Vista if non-Vista compatible software is installed along with a GEAR Software product, or a GEAR Powered Product.


iTunes for Windows

64-bit Recording

File:ITunes.jpg


Hardware

Operating System
x86

32-bit Windows XP or Windows Vista
x64¹

32-bit Windows XP or Windows Vista
x64¹

64-bit Windows XP or Windows Vista
iTunes 32-bit 32-bit 64-bit²

¹ AMD64 / Intel 64 (EM64T)
² Apple has released a 64-bit version of iTunes for Windows


  • Installing the 32-bit version of iTunes on x64 hardware running a 64-bit version of Windows XP or Windows Vista will result in the iTunes application not having CD/DVD recording capabilities
  • Installing the 64-bit version of iTunes on x86 hardware running a 32-bit version of Windows XP or Windows Vista will likely result in the iTunes installation failing
  • Installing the 64-bit version of iTunes after uninstalling the 32-bit version of iTunes on x64 hardware running a 64-bit version of Windows XP or Windows Vista may not provide CD/DVD recording capabilities within iTunes.
    You may need to manually remove the 32-bit GEAR drivers. After removing the 32-bit version of iTunes and the 32-bit GEAR drivers from your computer, please install the 64-bit version of iTunes for Windows from the iTunes download page on the Apple website.


The 32-bit and 64-bit versions of iTunes for Windows are available on the iTunes download page on the Apple website.


Note:
    We highly recommend making a backup if you choose to modify the Windows Registry.
    Any mistakes made when modifying the Windows Registry can render your entire system inoperable.


CD/DVD drives disappear after installing iTunes

After installing the latest version of iTunes for Windows, your CD/DVD drives seem to disappear


See Also


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