GEAR Powered Products

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Below are some common issues users of these GEAR Powered Products experience, and solutions for them.
Below are some common issues users of these GEAR Powered Products experience, and solutions for them.
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'''Note: All GEAR Software products – including the [[DRIVERS: Windows - Updating, removing, 64 bit versions, etc|GEAR drivers]] – are fully Vista compatible.'''
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===Symantec Products===
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It is known that non-Vista compatible software installed on Windows Vista computers can cause compatibility issues with Vista and other Vista-compatible software. These non-Vista compatible software applications installed under Vista may prevent the GEAR drivers from loading properly – thus you ''may'' experience CD/DVD recording errors when using Vista if non-Vista compatible software is installed along with a [http://www.gearsoftware.com/multimedia-products.cfm GEAR Software product], or a GEAR Powered Product.
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<!--Norton-->
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=====Supported Recorders=====
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===iTunes for Windows===
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====64-bit Recording '''====
{| border=0px align=right
{| border=0px align=right
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|-
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| http://www.gearsoftware.com/wiki/images/6/67/Symantec.png
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| [[File:ITunes.jpg]]
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'''If your Symantec product states that your recorder is not supported, [http://www.gearsoftware.com/multimedia-products.cfm please download any GEAR Software] product for Windows and test your hardware with the GEAR drivers using a GEAR Software product.'''
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{| border=1 cellspacing=5 cellpadding=10
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|- align=center
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|'''Hardware<br /><br />Operating System'''
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|'''x86<br /><br />32-bit Windows XP or Windows Vista'''
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|'''x64&sup1;<br /><br />32-bit Windows XP or Windows Vista'''
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|'''x64&sup1;<br /><br />64-bit Windows XP or Windows Vista'''
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|- align=center
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|'''iTunes'''
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|32-bit
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|32-bit
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|64-bit&sup2;
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|}
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* If your CD/DVD recorder works with a GEAR Software product, then your CD/DVD recorder indeed works with the GEAR &quot;drivers&quot;
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<span style="font:italic 200 12px default">&sup1; AMD64 / Intel 64 (EM64T)<br />&sup2; Apple has released a 64-bit version of iTunes for Windows</span>''
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* If your CD/DVD recorder works with the GEAR &quot;drivers&quot; but not with a Symantec product, then the issue is related to that Symantec product, and any further support will need to come from [http://www.symantec.com/support Symantec Support]
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'''Note:''' <ul>In the past, Symantec products have been known to &lsquo;filter&rsquo; CD/DVD recorders from their list of devices due to media types not supported by their application. If the recorder supports a media type their application does not support, such as DVD-RAM &mdash; regardless of whether the device ''also'' supports recording to CD-R and/or DVD±R media, often these devices are erroneously &lsquo;filtered&rsquo; from the device list and are thought to be &lsquo;unsupported&rsquo; by the GEAR drivers.</ul>
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*''Installing the 32-bit version of iTunes on x64 hardware running a 64-bit version of Windows XP or Windows Vista will result in the iTunes application not having CD/DVD recording capabilities''
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<ul>It is an extremely rare occasion that a drive is not supported by the GEAR drivers.</ul>
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*''Installing the 64-bit version of iTunes on x86 hardware running a 32-bit version of Windows XP or Windows Vista will likely result in the iTunes installation failing''
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*''Installing the 64-bit version of iTunes after uninstalling the 32-bit version of iTunes on x64 hardware running a 64-bit version of Windows XP or Windows Vista may not provide CD/DVD recording capabilities within iTunes.<br />You may need to [[DRIVERS:_Windows_-_Updating%2C_removing%2C_64_bit_versions%2C_etc#Manual_Removal_.E2.80.93_32-bit|manually remove]] the 32-bit GEAR drivers. After removing the 32-bit version of iTunes and the 32-bit GEAR drivers from your computer, please install the 64-bit version of iTunes for Windows from the [http://www.apple.com/itunes/download/ iTunes download] page on the Apple website.
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'''See Also'''
 
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* [[Mmc | '''MMC''']] - GEAR supports all recorders that adhere to the '''M'''ulti'''m'''edia '''C'''ommand specification
 
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'''The 32-bit and 64-bit versions of iTunes for Windows are available on the [http://www.apple.com/itunes/download/ iTunes download] page on the Apple website.'''
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===iTunes for Windows===
 
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=====64 Bit Recording=====
 
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{| border=0px align=right
 
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|-
 
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| http://www.gearsoftware.com/wiki/images/6/6e/ITunes.jpg
 
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|}
 
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'''Note:'''<ul>[[DRIVERS:_Windows_-_Updating%2C_removing%2C_64_bit_versions%2C_etc#Manual_Removal_.E2.80.93_32-bit|Manually removing]] the GEAR drivers involves modifying the Windows Registry.</ul>
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<ul>''We highly recommend making a backup if you choose to modify the Windows Registry.''</ul>
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<ul>'''''Any mistakes made when modifying the Windows Registry can render your entire system inoperable.'''''</ul>
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'''Installing the 32-bit version of iTunes on 64-bit hardware results in the iTunes application not having CD/DVD recording capabilities'''
 
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The iTunes installer currently only installs GEAR&rsquo;s 32-bit driver.  In order to gain CD/DVD recording capabilities within iTunes on a 64-bit PC , you must install GEAR&rsquo;s 64-bit drivers separately from iTunes.
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====CD/DVD drives disappear after installing iTunes====
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Because iTunes is not a GEAR Software product, any information listed here regarding using that product is provided as feedback from iTunes users and GEAR Software support engineers. Instructions for enabling CD/DVD recording within iTunes on 64-bit hardware is provided without warranty from GEAR.  Installing the 64-bit drivers may involve editing the Windows Registry, and users are advised to proceed with extreme caution.
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After installing the latest version of iTunes for Windows, your '''[[CD/DVD drives disappear after installing iTunes|CD/DVD drives seem to disappear]]'''
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* Install the appropriate 64-bit GEAR driver from the [http://www.gearsoftware.com/support/drivers.cfm driver updates page]
 
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''If installing the 64-bit does not provide CD/DVD recording capabilities within iTunes, you may have to [[DRIVERS:_Windows_-_Updating%2C_removing%2C_64_bit_versions%2C_etc#Manual_Removal_.E2.80.93_32-bit|manually remove]] the 32-bit drivers and reinstall the 64-bit drivers''
 
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'''See Also'''
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'''Note:'''<ul>[[DRIVERS:_Windows_-_Updating%2C_removing%2C_64_bit_versions%2C_etc#Manual_Removal_.E2.80.93_32-bit|Manually removing]] the GEAR drivers involves modifying the Windows Registry.</ul>
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*[[DRIVERS: Windows - Updating, removing, 64 bit versions, etc]]
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<ul>''We highly recommend making a backup if you choose to modify the Windows Registry.''</ul>
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*[[CD/DVD drives disappear after installing GEARAspi_drivers]]
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<ul>'''''Any mistakes made when modifying the Windows Registry can render your entire system inoperable.'''''</ul>
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'''See Also'''
 
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[[DRIVERS: Windows - Updating, removing, 64 bit versions, etc]]
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[[Category:Troubleshooting]]

Current revision as of 21:42, 9 March 2009

Known Issues / Resolutions

GEAR licenses our CD/DVD recording "drivers" to many other companies to add CD/DVD recording capabilities to their software products.

Below are some common issues users of these GEAR Powered Products experience, and solutions for them.

Note: All GEAR Software products – including the GEAR drivers – are fully Vista compatible.

It is known that non-Vista compatible software installed on Windows Vista computers can cause compatibility issues with Vista and other Vista-compatible software. These non-Vista compatible software applications installed under Vista may prevent the GEAR drivers from loading properly – thus you may experience CD/DVD recording errors when using Vista if non-Vista compatible software is installed along with a GEAR Software product, or a GEAR Powered Product.


iTunes for Windows

64-bit Recording

File:ITunes.jpg


Hardware

Operating System
x86

32-bit Windows XP or Windows Vista
x64¹

32-bit Windows XP or Windows Vista
x64¹

64-bit Windows XP or Windows Vista
iTunes 32-bit 32-bit 64-bit²

¹ AMD64 / Intel 64 (EM64T)
² Apple has released a 64-bit version of iTunes for Windows


  • Installing the 32-bit version of iTunes on x64 hardware running a 64-bit version of Windows XP or Windows Vista will result in the iTunes application not having CD/DVD recording capabilities
  • Installing the 64-bit version of iTunes on x86 hardware running a 32-bit version of Windows XP or Windows Vista will likely result in the iTunes installation failing
  • Installing the 64-bit version of iTunes after uninstalling the 32-bit version of iTunes on x64 hardware running a 64-bit version of Windows XP or Windows Vista may not provide CD/DVD recording capabilities within iTunes.
    You may need to manually remove the 32-bit GEAR drivers. After removing the 32-bit version of iTunes and the 32-bit GEAR drivers from your computer, please install the 64-bit version of iTunes for Windows from the iTunes download page on the Apple website.


The 32-bit and 64-bit versions of iTunes for Windows are available on the iTunes download page on the Apple website.


Note:
    We highly recommend making a backup if you choose to modify the Windows Registry.
    Any mistakes made when modifying the Windows Registry can render your entire system inoperable.


CD/DVD drives disappear after installing iTunes

After installing the latest version of iTunes for Windows, your CD/DVD drives seem to disappear


See Also


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