GEAR Powered Products

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It is known that non-Vista compatible software installed on Windows Vista computers can cause compatibility issues with Vista and other Vista-compatible software. These non-Vista compatible software applications installed under Vista may prevent the GEAR drivers from loading properly – thus you ''may'' experience CD/DVD recording errors when using Vista if non-Vista compatible software is installed along with a [http://www.gearsoftware.com/multimedia-products.cfm GEAR Software product], or a GEAR Powered Product.
It is known that non-Vista compatible software installed on Windows Vista computers can cause compatibility issues with Vista and other Vista-compatible software. These non-Vista compatible software applications installed under Vista may prevent the GEAR drivers from loading properly – thus you ''may'' experience CD/DVD recording errors when using Vista if non-Vista compatible software is installed along with a [http://www.gearsoftware.com/multimedia-products.cfm GEAR Software product], or a GEAR Powered Product.
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===Symantec Products===
 
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<!--Norton-->
 
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====Supported Recorders====
 
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'''If your Symantec product states that your recorder is not supported, [http://www.gearsoftware.com/multimedia-products.cfm please download any GEAR Software product] for Windows and test your hardware with the GEAR drivers using a GEAR Software product.'''
 
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* ''If your CD/DVD recorder works with a GEAR Software product, then your CD/DVD recorder indeed works with the [[DRIVERS: Windows - Updating, removing, 64 bit versions, etc|GEAR drivers]]''
 
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* ''If your CD/DVD recorder works with the [[DRIVERS: Windows - Updating, removing, 64 bit versions, etc|GEAR drivers]] but not with a Symantec product, then the issue is related to that Symantec product, and any further support will need to come from [http://www.symantec.com/support Symantec Support]''
 
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'''Note:''' <ul>In the past, Symantec products have been known to &lsquo;filter&rsquo; CD/DVD recorders from their list of devices due to media types not supported by their application. If the recorder supports a media type their application does not support, such as DVD-RAM &mdash; regardless of whether the device ''also'' supports recording to CD-R and/or DVD±R media, often these devices are erroneously &lsquo;filtered&rsquo; from the device list and are thought to be &lsquo;unsupported&rsquo; by the GEAR drivers.</ul>
 
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<ul>It is an extremely rare occasion that a drive is not supported by the GEAR drivers.</ul>
 
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'''See Also'''
 
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* [[Mmc | '''MMC''']] - GEAR supports all recorders that adhere to the '''M'''ulti'''m'''edia '''C'''ommand specification
 
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*[[DRIVERS: Windows - Updating, removing, 64 bit versions, etc]]
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[[Category:Troubleshooting]]
[[Category:Troubleshooting]]

Current revision as of 21:42, 9 March 2009

Known Issues / Resolutions

GEAR licenses our CD/DVD recording "drivers" to many other companies to add CD/DVD recording capabilities to their software products.

Below are some common issues users of these GEAR Powered Products experience, and solutions for them.

Note: All GEAR Software products – including the GEAR drivers – are fully Vista compatible.

It is known that non-Vista compatible software installed on Windows Vista computers can cause compatibility issues with Vista and other Vista-compatible software. These non-Vista compatible software applications installed under Vista may prevent the GEAR drivers from loading properly – thus you may experience CD/DVD recording errors when using Vista if non-Vista compatible software is installed along with a GEAR Software product, or a GEAR Powered Product.


iTunes for Windows

64-bit Recording

File:ITunes.jpg


Hardware

Operating System
x86

32-bit Windows XP or Windows Vista
x64¹

32-bit Windows XP or Windows Vista
x64¹

64-bit Windows XP or Windows Vista
iTunes 32-bit 32-bit 64-bit²

¹ AMD64 / Intel 64 (EM64T)
² Apple has released a 64-bit version of iTunes for Windows


  • Installing the 32-bit version of iTunes on x64 hardware running a 64-bit version of Windows XP or Windows Vista will result in the iTunes application not having CD/DVD recording capabilities
  • Installing the 64-bit version of iTunes on x86 hardware running a 32-bit version of Windows XP or Windows Vista will likely result in the iTunes installation failing
  • Installing the 64-bit version of iTunes after uninstalling the 32-bit version of iTunes on x64 hardware running a 64-bit version of Windows XP or Windows Vista may not provide CD/DVD recording capabilities within iTunes.
    You may need to manually remove the 32-bit GEAR drivers. After removing the 32-bit version of iTunes and the 32-bit GEAR drivers from your computer, please install the 64-bit version of iTunes for Windows from the iTunes download page on the Apple website.


The 32-bit and 64-bit versions of iTunes for Windows are available on the iTunes download page on the Apple website.


Note:
    We highly recommend making a backup if you choose to modify the Windows Registry.
    Any mistakes made when modifying the Windows Registry can render your entire system inoperable.


CD/DVD drives disappear after installing iTunes

After installing the latest version of iTunes for Windows, your CD/DVD drives seem to disappear


See Also


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