GEAR Powered Products

From GEAR Software Knowledgebase

(Difference between revisions)
Jump to: navigation, search
m
m
Line 4: Line 4:
Below are some common issues users of these GEAR Powered Products experience, and solutions for them.
Below are some common issues users of these GEAR Powered Products experience, and solutions for them.
 +
 +
'''Note: All GEAR Software products – including the [[DRIVERS: Windows - Updating, removing, 64 bit versions, etc|GEAR drivers]] – are fully Vista compatible.'''
 +
 +
It is known that non-Vista compatible software installed on Windows Vista computers can cause compatibility issue with Vista and other Vista-compatible software. These non-Vista compatible software applications installed under Vista may prevent the GEAR drivers from loading properly – thus you ''may'' experience CD/DVD recording errors when using Vista if non-Vista compatible software is installed along with a [http://www.gearsoftware.com/multimedia-products.cfm GEAR Software product], or a GEAR Powered Product.
Line 15: Line 19:
-
'''If your Symantec product states that your recorder is not supported, [http://www.gearsoftware.com/multimedia-products.cfm please download any GEAR Software] product for Windows and test your hardware with the GEAR drivers using a GEAR Software product.'''
+
'''If your Symantec product states that your recorder is not supported, [http://www.gearsoftware.com/multimedia-products.cfm please download any GEAR Software product] for Windows and test your hardware with the GEAR drivers using a GEAR Software product.'''
-
* If your CD/DVD recorder works with a GEAR Software product, then your CD/DVD recorder indeed works with the GEAR "drivers"
+
* ''If your CD/DVD recorder works with a GEAR Software product, then your CD/DVD recorder indeed works with the [[DRIVERS: Windows - Updating, removing, 64 bit versions, etc|GEAR drivers]]''
-
* If your CD/DVD recorder works with the GEAR "drivers" but not with a Symantec product, then the issue is related to that Symantec product, and any further support will need to come from [http://www.symantec.com/support Symantec Support]
+
* ''If your CD/DVD recorder works with the [[DRIVERS: Windows - Updating, removing, 64 bit versions, etc|GEAR drivers]] but not with a Symantec product, then the issue is related to that Symantec product, and any further support will need to come from [http://www.symantec.com/support Symantec Support]''

Revision as of 17:55, 29 January 2008

Known Issues / Resolutions

GEAR licenses our CD/DVD recording "drivers" to many other companies to add CD/DVD recording capabilities to their software products.

Below are some common issues users of these GEAR Powered Products experience, and solutions for them.

Note: All GEAR Software products – including the GEAR drivers – are fully Vista compatible.

It is known that non-Vista compatible software installed on Windows Vista computers can cause compatibility issue with Vista and other Vista-compatible software. These non-Vista compatible software applications installed under Vista may prevent the GEAR drivers from loading properly – thus you may experience CD/DVD recording errors when using Vista if non-Vista compatible software is installed along with a GEAR Software product, or a GEAR Powered Product.


Contents

Symantec Products

Supported Recorders

http://www.gearsoftware.com/wiki/images/6/67/Symantec.png


If your Symantec product states that your recorder is not supported, please download any GEAR Software product for Windows and test your hardware with the GEAR drivers using a GEAR Software product.

  • If your CD/DVD recorder works with a GEAR Software product, then your CD/DVD recorder indeed works with the GEAR drivers
  • If your CD/DVD recorder works with the GEAR drivers but not with a Symantec product, then the issue is related to that Symantec product, and any further support will need to come from Symantec Support


Note:
    In the past, Symantec products have been known to ‘filter’ CD/DVD recorders from their list of devices due to media types not supported by their application. If the recorder supports a media type their application does not support, such as DVD-RAM — regardless of whether the device also supports recording to CD-R and/or DVD±R media, often these devices are erroneously ‘filtered’ from the device list and are thought to be ‘unsupported’ by the GEAR drivers.
    It is an extremely rare occasion that a drive is not supported by the GEAR drivers.


See Also


  • MMC - GEAR supports all recorders that adhere to the Multimedia Command specification


iTunes for Windows

64-bit Recording

http://www.gearsoftware.com/wiki/images/6/6e/ITunes.jpg


Hardware

Operating System
x86

32-bit Windows XP or Windows Vista
x64¹

32-bit Windows XP or Windows Vista
x64¹

64-bit Windows XP or Windows Vista
iTunes 32-bit 32-bit 64-bit²

¹ AMD64 / Intel 64 (EM64T)
² Apple has released as 64-bit version of iTunes for Windows


  • Installing the 32-bit version of iTunes on x64 hardware running a 64-bit version of Windows XP or Windows Vista will result in the iTunes application not having CD/DVD recording capabilities
  • Installing the 64-bit version of iTunes on x86 hardware running a 32-bit version of Windows XP or Windows Vista will likely result in the iTunes installation failing
  • Installing the 64-bit version of iTunes after uninstalling the 32-bit version of iTunes on x64 hardware running a 64-bit version of Windows XP or Windows Vista may not provide CD/DVD recording capabilities within iTunes.
    You may need to manually remove the 32-bit GEAR drivers. After removing the 32-bit version of iTunes and the 32-bit GEAR drivers from your computer, please install the 64-bit version of iTunes for Windows from the iTunes download page on the Apple website.


The 32-bit and 64-bit versions of iTunes for Windows are available on the iTunes download page on the Apple website.


Note:
    We highly recommend making a backup if you choose to modify the Windows Registry.
    Any mistakes made when modifying the Windows Registry can render your entire system inoperable.


See Also


DRIVERS: Windows - Updating, removing, 64 bit versions, etc

Personal tools
wiki navigation