GEAR Powered Products

From GEAR Software Knowledgebase

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===Symantec Products===
===Symantec Products===
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=====Support Recorders=====
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=====Supported Recorders=====
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''Description goes here''
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'''If your Symantec product states that your recorder is not supported, [http://www.gearsoftware.com/multimedia-products.cfm please download any GEAR Software] product for Windows and test your hardware with the GEAR drivers using a GEAR Software product.'''
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* If your CD/DVD recorder works with a GEAR Software product, then your CD/DVD recorder indeed works with the GEAR "drivers"
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* If your CD/DVD recorder works with the GEAR "drivers" but not with a Symantec product, then the issue is related to that Symantec product, and any further support will need to come from [http://www.symantec.com/support Symantec Support]
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'''Note:''' <ul>In the past, Symantec products have been known to &lsquo;filter&rsquo; CD/DVD recorders from their list of devices due to media types not supported by their application. If the recorder supports a media type their application does not support, such as DVD-RAM &mdash; regardless of whether the device ''also'' supports recording to CD-R and/or DVD±R media, often these devices are erroneously &lsquo;filtered&rsquo; from the device list and are thought to be &lsquo;unsupported&rsquo; by the GEAR drivers.</ul>
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<ul>It is an extremely rare occasion that a drive is not supported by the GEAR drivers.</ul>
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''http://www.symantec.com''
 
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'''See Also'''
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----
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* [[Mmc | '''MMC''']] - GEAR supports all recorders that adhere to the '''M'''ulti'''m'''edia '''C'''ommand specification
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===iTunes for Windows===
===iTunes for Windows===
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''Description goes here''
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'''Installing the 32-bit version of iTunes on 64-bit hardware results in the iTunes application not having CD/DVD recording capabilities'''
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The iTunes installer currently only installs GEAR&rsquo;s 32-bit driver.  In order to gain CD/DVD recording capabilities within iTunes on a 64-bit PC , you must install GEAR&rsquo;s 64-bit drivers separately from iTunes.
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''http://www.apple.com/itunes''
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Because iTunes is not a GEAR Software product, any information listed here regarding using that product is provided as feedback from iTunes users and GEAR Software support engineers.  Instructions for enabling CD/DVD recording within iTunes on 64-bit hardware is provided without warranty from GEAR.  Installing the 64-bit drivers may involve editing the Windows Registry, and users are advised to proceed with extreme caution.
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* Install the appropriate 64-bit GEAR driver from the [http://www.gearsoftware.com/support/drivers.cfm driver updates page]
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''If installing the 64-bit does not provide CD/DVD recording capabilities within iTunes, you may have to [[DRIVERS:_Windows_-_Updating%2C_removing%2C_64_bit_versions%2C_etc#Manual_Removal_.E2.80.93_32-bit|manually remove]] the 32-bit drivers and reinstall the 64-bit drivers''
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'''Note:'''<ul>[[DRIVERS:_Windows_-_Updating%2C_removing%2C_64_bit_versions%2C_etc#Manual_Removal_.E2.80.93_32-bit|Manually removing]] the GEAR drivers involves modifying the Windows Registry.</ul>
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<ul>''We highly recommend making a backup if you choose to modify the Windows Registry.''</ul>
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<ul>'''''Any mistakes made when modifying the Windows Registry can render your entire system inoperable.'''''</ul>
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'''See Also'''
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----
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[[DRIVERS: Windows - Updating, removing, 64 bit versions, etc]]

Revision as of 16:36, 23 September 2007

Known Issues / Resolutions

GEAR licenses our CD/DVD recording "drivers" to many other companies to add CD/DVD recording capabilities to their software products.

Below are some common issues users of these GEAR Powered Products experience, and solutions for them.


Contents

Symantec Products

Supported Recorders
http://www.gearsoftware.com/wiki/images/6/67/Symantec.png


If your Symantec product states that your recorder is not supported, please download any GEAR Software product for Windows and test your hardware with the GEAR drivers using a GEAR Software product.

  • If your CD/DVD recorder works with a GEAR Software product, then your CD/DVD recorder indeed works with the GEAR "drivers"
  • If your CD/DVD recorder works with the GEAR "drivers" but not with a Symantec product, then the issue is related to that Symantec product, and any further support will need to come from Symantec Support


Note:
    In the past, Symantec products have been known to ‘filter’ CD/DVD recorders from their list of devices due to media types not supported by their application. If the recorder supports a media type their application does not support, such as DVD-RAM — regardless of whether the device also supports recording to CD-R and/or DVD±R media, often these devices are erroneously ‘filtered’ from the device list and are thought to be ‘unsupported’ by the GEAR drivers.
    It is an extremely rare occasion that a drive is not supported by the GEAR drivers.


See Also


  • MMC - GEAR supports all recorders that adhere to the Multimedia Command specification


iTunes for Windows

64 Bit Recording
http://www.gearsoftware.com/wiki/images/6/6e/ITunes.jpg


Installing the 32-bit version of iTunes on 64-bit hardware results in the iTunes application not having CD/DVD recording capabilities

The iTunes installer currently only installs GEAR’s 32-bit driver. In order to gain CD/DVD recording capabilities within iTunes on a 64-bit PC , you must install GEAR’s 64-bit drivers separately from iTunes.

Because iTunes is not a GEAR Software product, any information listed here regarding using that product is provided as feedback from iTunes users and GEAR Software support engineers. Instructions for enabling CD/DVD recording within iTunes on 64-bit hardware is provided without warranty from GEAR. Installing the 64-bit drivers may involve editing the Windows Registry, and users are advised to proceed with extreme caution.


If installing the 64-bit does not provide CD/DVD recording capabilities within iTunes, you may have to manually remove the 32-bit drivers and reinstall the 64-bit drivers


Note:
    We highly recommend making a backup if you choose to modify the Windows Registry.
    Any mistakes made when modifying the Windows Registry can render your entire system inoperable.


See Also


DRIVERS: Windows - Updating, removing, 64 bit versions, etc

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