GEAR Powered Products

From GEAR Software Knowledgebase

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===Symantec Products===
===Symantec Products===
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=====Supported Recorders=====
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====Supported Recorders====
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===iTunes for Windows===
===iTunes for Windows===
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=====64 Bit Recording=====
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====64-bit Recording '''====
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'''Installing the 32-bit version of iTunes on 64-bit hardware results in the iTunes application not having CD/DVD recording capabilities'''
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{| border=1 cellspacing=5 cellpadding=10
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|- align=center
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|'''Hardware<br /><br />Operating System'''
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|'''x86<br /><br />32-bit Windows XP or Windows Vista'''
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|'''x64&sup1;<br /><br />32-bit Windows XP or Windows Vista'''
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|'''x64&sup1;<br /><br />64-bit Windows XP or Windows Vista'''
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|- align=center
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|'''iTunes'''
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|32-bit
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|32-bit
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|64-bit&sup2;
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|}
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<span style="font:italic 200 12px default">&sup1; AMD64 / Intel 64 (EM64T)<br />&sup2; Apple has released as 64-bit version of iTunes for Windows</span>''
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*''Installing the 32-bit version of iTunes on x64 hardware running a 64-bit version of Windows XP or Windows Vista will result in the iTunes application not having CD/DVD recording capabilities''
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*''Installing the 64-bit version of iTunes on x86 hardware running a 32-bit version of Windows XP or Windows Vista will likely result in the iTunes installation failing''
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The iTunes installer currently only installs GEAR&rsquo;s 32-bit driver.  In order to gain CD/DVD recording capabilities within iTunes on a 64-bit PC , you must install GEAR&rsquo;s 64-bit drivers separately from iTunes.
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*''Installing the 64-bit version of iTunes after uninstalling the 32-bit version of iTunes on x64 hardware running a 64-bit version of Windows XP or Windows Vista may not provide CD/DVD recording capabilities within iTunes.<br />You may need to [[DRIVERS:_Windows_-_Updating%2C_removing%2C_64_bit_versions%2C_etc#Manual_Removal_.E2.80.93_32-bit|manually remove]] the 32-bit GEAR drivers. After removing the 32-bit version of iTunes and the 32-bit GEAR drivers from your computer, please install the 64-bit version of iTunes for Windows from the [http://www.apple.com/itunes/download/ iTunes download] page on the Apple website.
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Because iTunes is not a GEAR Software product, any information listed here regarding using that product is provided as feedback from iTunes users and GEAR Software support engineers.  Instructions for enabling CD/DVD recording within iTunes on 64-bit hardware is provided without warranty from GEAR.  Installing the 64-bit drivers may involve editing the Windows Registry, and users are advised to proceed with extreme caution.
 
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'''The 32-bit and 64-bit versions of iTunes for Windows are available on the [http://www.apple.com/itunes/download/ iTunes download] page on the Apple website.'''
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* Install the appropriate 64-bit GEAR driver from the [http://www.gearsoftware.com/support/drivers.cfm driver updates page]
 
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''If installing the 64-bit does not provide CD/DVD recording capabilities within iTunes, you may have to [[DRIVERS:_Windows_-_Updating%2C_removing%2C_64_bit_versions%2C_etc#Manual_Removal_.E2.80.93_32-bit|manually remove]] the 32-bit drivers and reinstall the 64-bit drivers''
 

Revision as of 17:36, 29 January 2008

Known Issues / Resolutions

GEAR licenses our CD/DVD recording "drivers" to many other companies to add CD/DVD recording capabilities to their software products.

Below are some common issues users of these GEAR Powered Products experience, and solutions for them.


Contents

Symantec Products

Supported Recorders

http://www.gearsoftware.com/wiki/images/6/67/Symantec.png


If your Symantec product states that your recorder is not supported, please download any GEAR Software product for Windows and test your hardware with the GEAR drivers using a GEAR Software product.

  • If your CD/DVD recorder works with a GEAR Software product, then your CD/DVD recorder indeed works with the GEAR "drivers"
  • If your CD/DVD recorder works with the GEAR "drivers" but not with a Symantec product, then the issue is related to that Symantec product, and any further support will need to come from Symantec Support


Note:
    In the past, Symantec products have been known to ‘filter’ CD/DVD recorders from their list of devices due to media types not supported by their application. If the recorder supports a media type their application does not support, such as DVD-RAM — regardless of whether the device also supports recording to CD-R and/or DVD±R media, often these devices are erroneously ‘filtered’ from the device list and are thought to be ‘unsupported’ by the GEAR drivers.
    It is an extremely rare occasion that a drive is not supported by the GEAR drivers.


See Also


  • MMC - GEAR supports all recorders that adhere to the Multimedia Command specification


iTunes for Windows

64-bit Recording

http://www.gearsoftware.com/wiki/images/6/6e/ITunes.jpg


Hardware

Operating System
x86

32-bit Windows XP or Windows Vista
x64¹

32-bit Windows XP or Windows Vista
x64¹

64-bit Windows XP or Windows Vista
iTunes 32-bit 32-bit 64-bit²

¹ AMD64 / Intel 64 (EM64T)
² Apple has released as 64-bit version of iTunes for Windows


  • Installing the 32-bit version of iTunes on x64 hardware running a 64-bit version of Windows XP or Windows Vista will result in the iTunes application not having CD/DVD recording capabilities
  • Installing the 64-bit version of iTunes on x86 hardware running a 32-bit version of Windows XP or Windows Vista will likely result in the iTunes installation failing
  • Installing the 64-bit version of iTunes after uninstalling the 32-bit version of iTunes on x64 hardware running a 64-bit version of Windows XP or Windows Vista may not provide CD/DVD recording capabilities within iTunes.
    You may need to manually remove the 32-bit GEAR drivers. After removing the 32-bit version of iTunes and the 32-bit GEAR drivers from your computer, please install the 64-bit version of iTunes for Windows from the iTunes download page on the Apple website.


The 32-bit and 64-bit versions of iTunes for Windows are available on the iTunes download page on the Apple website.


Note:
    We highly recommend making a backup if you choose to modify the Windows Registry.
    Any mistakes made when modifying the Windows Registry can render your entire system inoperable.


See Also


DRIVERS: Windows - Updating, removing, 64 bit versions, etc

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