GEAR Powered Products

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Known Issues / Resolutions

GEAR licenses our CD/DVD recording "drivers" to many other companies to add CD/DVD recording capabilities to their software products.

Below are some common issues users of these GEAR Powered Products experience, and solutions for them.


Contents

Symantec Products

Supported Recorders
http://www.gearsoftware.com/wiki/images/6/67/Symantec.png


If your Symantec product states that your recorder is not supported, please download any GEAR Software product for Windows and test your hardware with the GEAR drivers using a GEAR Software product.

  • If your CD/DVD recorder works with a GEAR Software product, then your CD/DVD recorder indeed works with the GEAR "drivers"
  • If your CD/DVD recorder works with the GEAR "drivers" but not with a Symantec product, then the issue is related to that Symantec product, and any further support will need to come from Symantec Support


Note:
    In the past, Symantec products have been known to ‘filter’ CD/DVD recorders from their list of devices due to media types not supported by their application. If the recorder supports a media type their application does not support, such as DVD-RAM — regardless of whether the device also supports recording to CD-R and/or DVD±R media, often these devices are erroneously ‘filtered’ from the device list and are thought to be ‘unsupported’ by the GEAR drivers.
    It is an extremely rare occasion that a drive is not supported by the GEAR drivers.


See Also


  • MMC - GEAR supports all recorders that adhere to the Multimedia Command specification


iTunes for Windows

64 Bit Recording
http://www.gearsoftware.com/wiki/images/6/6e/ITunes.jpg


Installing the 32-bit version of iTunes on 64-bit hardware results in the iTunes application not having CD/DVD recording capabilities

The iTunes installer currently only installs GEAR’s 32-bit driver. In order to gain CD/DVD recording capabilities within iTunes on a 64-bit PC , you must install GEAR’s 64-bit drivers separately from iTunes.

Because iTunes is not a GEAR Software product, any information listed here regarding using that product is provided as feedback from iTunes users and GEAR Software support engineers. Instructions for enabling CD/DVD recording within iTunes on 64-bit hardware is provided without warranty from GEAR. Installing the 64-bit drivers may involve editing the Windows Registry, and users are advised to proceed with extreme caution.


If installing the 64-bit does not provide CD/DVD recording capabilities within iTunes, you may have to manually remove the 32-bit drivers and reinstall the 64-bit drivers


Note:
    We highly recommend making a backup if you choose to modify the Windows Registry.
    Any mistakes made when modifying the Windows Registry can render your entire system inoperable.


See Also


DRIVERS: Windows - Updating, removing, 64 bit versions, etc

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