SCSI Log: How to create a 'SCSI Log' file

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'''Applies to Operating Systems:''' All  
'''Applies to Operating Systems:''' All  
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'''Summary'''
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'''Summary:'''
Getting an error and tech support needs more information. Turn on SCSI logging and email log file to tech support.  
Getting an error and tech support needs more information. Turn on SCSI logging and email log file to tech support.  
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'''Solution'''
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'''Solution:'''
Click on File|Run GEAR command and a command box should appear. In the box, type in all caps:
Click on File|Run GEAR command and a command box should appear. In the box, type in all caps:
EXITCDR [enter]
EXITCDR [enter]
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[[Category:Troubleshooting]]
[[Category:Troubleshooting]]
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[[Category:Windows]]
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[[Category:Windows XP]]
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[[Category:Windows NT]]
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[[Category:Windows 2000]]
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[[Category:Windows ME]]
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[[Category:Windows 9x]]
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[[Category:Unix]]
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[[Category:Linux]]
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[[Category:GEAR CDRW]]
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[[Category:GEAR DVD]]
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[[Category:GEAR Video]]
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[[Category:GEAR PRO Professional Edition]]
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[[Category:GEAR PRO Mastering Edition]]

Revision as of 19:35, 23 May 2006

Applies to Products: GEAR PRO Professional, Mastering, and GEAR PRO UNIX and GEAR PRO Linux

Applies to Operating Systems: All

Summary: Getting an error and tech support needs more information. Turn on SCSI logging and email log file to tech support.

Solution: Click on File|Run GEAR command and a command box should appear. In the box, type in all caps: EXITCDR [enter] SETCDRDEFAULTS SCSILOGGING TRUE [enter] INITCDR [enter]

Now SCSI logging is turned on until you close GEAR. Now click on File|Generate Log File and give the file a name.

Anything you do in GEAR will be recorded to the log file along with errors. Email that log file to tech support with a summary of what the issue may be.

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