SCSI Log: How to create a 'SCSI Log' file

From GEAR Software Knowledgebase

(Difference between revisions)
Jump to: navigation, search
Line 25: Line 25:
[[Category:Unix]]
[[Category:Unix]]
[[Category:Linux]]
[[Category:Linux]]
-
[[Category:GEAR CDRW]]
 
[[Category:GEAR DVD]]
[[Category:GEAR DVD]]
[[Category:GEAR Video]]
[[Category:GEAR Video]]
[[Category:GEAR PRO Professional Edition]]
[[Category:GEAR PRO Professional Edition]]
[[Category:GEAR PRO Mastering Edition]]
[[Category:GEAR PRO Mastering Edition]]

Revision as of 19:37, 23 May 2006

Applies to Products: GEAR PRO Professional, Mastering, and GEAR PRO UNIX and GEAR PRO Linux

Applies to Operating Systems: All

Summary: Getting an error and tech support needs more information. Turn on SCSI logging and email log file to tech support.

Solution: Click on File|Run GEAR command and a command box should appear. In the box, type in all caps: EXITCDR [enter] SETCDRDEFAULTS SCSILOGGING TRUE [enter] INITCDR [enter]

Now SCSI logging is turned on until you close GEAR. Now click on File|Generate Log File and give the file a name.

Anything you do in GEAR will be recorded to the log file along with errors. Email that log file to tech support with a summary of what the issue may be.

Personal tools
wiki navigation