GEAR PRO Upgrade Protection and Support Plan

Supported Products

Current supported versions of GEAR PRO for Windows (GEAR PRO Mastering Edition & GEAR PRO Professional Edition), GEAR PRO Linux and GEAR PRO UNIX are supported with the purchase of a plan. The Upgrade Protection and Support Plan must be purchased concurrent with your purchase of the GEAR software (within 30 days).

The Plan entitles you to:

• Free Upgrade to next Major Number release of the software – Essentially, your purchase of the Upgrade Protection and Support Plan pays for itself. The cost to purchase your next software Upgrade outright could be nearly as much as the cost of the Upgrade Protection and Support Plan.
• Direct Telephone Access to GEAR Staff – up to four (4) hours of technical help from GEAR's highly experienced staff
• Direct Email Access – reach out to GEAR for support using a Priority Support email account
• Confidence in GEAR's Priority – as needed your situation will receive attention at every level of the chain of command at GEAR Software. Your issue is our priority.

Scope of the Software and Service Support

For the duration of the term(s) of the GEAR PRO Upgrade Protection and Support Plan, the Customer is entitled to:

• All published software Updates and 1 major number release Upgrade at no charge
• Priority technical support by:

• GEAR staff's best efforts to assist with any technical issues related to use of the GEAR PRO product
• Corrections and work-arounds developed by GEAR for issues related to the software's performance

Terms and Conditions

• Term of Services - Support services for up to a maximum of four (4) hours are provided within a maximum thirteen (13) month term, whichever elapses first, based on the Customer's date of software purchase.
• Availability of Services - Upgrade Protection and Support Plan customers receive priority attention via telephone and email support Monday through Friday, 8:00 am to 5:30 pm Eastern (USA) Standard Time - excluding observed U.S. Holidays. Circumstances beyond the control of GEAR Software may occasionally impact the availability of support, however, all support requests will be responded to within one (1) business day.
• Limitations - GEAR Software does not accept liability beyond the conditions set forth in the Upgrade Protection and Support Plan Terms and Conditions.
• Non-Transferable - Coverage under the Upgrade Protection and Support Plan is valid for the licensed software Customer only and is non-transferable.